GM&E Customers’ feedback is the most valuable insight to continue improving on our customer experience
Touchpoint: POST EVENT FOLLOW UP & INTERNAL REVIEW
Take 5 questionnaire to use for small and medium size events
Take 5 questionnaire to use for large events, with additional & more detailed questions
Leverage the Take5 Satisfaction Survey to make the most out of guest feedback and improve future service
Key benefits, steps and commercial approach to the Take 5 process
Detailed playbook to optimize the understanding & promotion of the Honors Event planner Program benefits
Promoting the ClimeCo partnership and benefits in the most comprehensible way to our customers
Guidelines to support the application of Event Planner program benefits at hotel level
Awarding complimentary perks to incentivize the customer to organize their next event with us again
