A best practice document containing resources, tips and tricks to delight guests and maximise F&D revenue during the festive period across EMEA
Touchpoint: INQUIRY
Example menu template to share with the customers during the offer process
Short Video to show you the perfect enquiry handling journey
Calendar to Register for Centre of Excellence Training – Foundational Sessions – Enquiry Handling, Negotiations and Hotel Visits
Mystery shopper information with Videos and Best Practice information
Each Vertical (Customer Market Segment) should be approached differently, use this tool kit to learn more about key verticals
