Standard Meeting Enquiry Form

Useful one page document to support you in handle a Meeting enquiry.

Vertical Segments toolkit – introducing the key industry/events for our hotels

Each Vertical (Customer Market Segment) should be approached differently, use this tool kit to learn more about key verticals

BDRC Standards & BPs

Mystery shopper information with Videos and Best Practice information

Enquiry Handling Short Video / Scenario

Short Video to show you the perfect enquiry handling journey

Enquiry Handling Training Registrations

Calendar to Register for Centre of Excellence Training – Foundational Sessions – Enquiry Handling, Negotiations and Hotel Visits

Festive Holiday 1 Pager Template

Example menu template to share with the customers during the offer process

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Rise to the Occasion

Groups, Meetings and Events

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Quality

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Efficiency

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Delivery