SOP How To: Post Event Satisfaction Check (Take 5 vs MPS)

Leverage the Take5 Satisfaction Survey to make the most out of guest feedback and improve future service

Casuals Supervisor Checklist

Checklist for supervisors of casual staff to ensure that casual staff meet basic knowledge and standard criteria

Culinary Re-filling and Clearance

Guide for creating protocol to maintain the hygiene and cleanliness of buffet areas

SOP For Casual Work Training

Steps to ensure that casual workers are aligned with hotel procedures and standards

External Pre-con Structure and Cadence for Large Events

Guide to managing the pre-conference process for a large-scale event

Welcome to the Planner on Site, Planner Identification strategies and top-tips

Standard guide to creating a personalized event planner welcome to increase client satisfaction

How to Create a DDR Matrix and Banquet Setup

SOP to enable efficient and organized setup of buffet facilities

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Rise to the Occasion

Groups, Meetings and Events

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Quality

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Efficiency

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Delivery