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Welcome to the Planner on Site, Planner Identification strategies and top-tips

Standard guide to creating a personalized event planner welcome to increase client satisfaction

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Vertical Segments toolkit – introducing the key industry/events for our hotels

Vertical Segments toolkit – introducing the key industry/events for our hotels

Each Vertical (Customer Market Segment) should be approached differently, use this tool kit to learn more about key verticals

SOP How To: Stewarding BoH Organization

SOP How To: Stewarding BoH Organization

An SOP that outlines the responsibilities of the steward in managing the cleanliness, organization and overall functionality of the back of house areas.

Stewarding BOH Organization

Stewarding BOH Organization

Outline of the responsibilities that the BOH steward team member has during a meeting/event, in order to ensure a safe, efficient and pleasant working environment

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Rise to the Occasion

Groups, Meetings and Events

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Quality

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Efficiency

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Delivery

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