Resource Hub
Your comprehensive library of every asset you'll ever need.
Menu Tasting SOP
Easy one pager supporting to plan and host the ideal menu tasting
Event Stages: PRE-EVENT
Filters 1: Site Visit & Tasting
Filters 2: Commercial
OWNERs: Commercial
Tags 1: Event Planner
Tags 2: Menu Tasting
Tags 3: Best Practice
Touchpoints: SITE VISIT & TASTING
Tag 4: One pager
Menu Tasting Form
Supporting document for a event planner during a menu tasting to register All feedback – Menu Tasting Form
Event Stages: PRE-EVENT
Filters 1: Site Visit & Tasting
Filters 2: Commercial
Filters 3: Form/Template
OWNERs: Commercial
Tags 1: Event Planner
Tags 2: Menu Tasting
Tags 3: Form
Touchpoints: SITE VISIT & TASTING
Site Perfect : 3 playbooks + check lists / preference forms / information forms
Hotel Visit gives an understanding of what makes the Perfect venue and the importance of the Site Inspection and finding out the venues Unique Selling Points (USPs).
Event Stages: PRE-EVENT
Filters 1: Site Visit & Tasting
Filters 2: Commercial
Filters 3: Key, Training content
OWNERs: Commercial
Tags 1: Site Inspection
Tags 2: Training
Tags 3: Best Practice
Touchpoints: SITE VISIT & TASTING
Tag 4: Supporting tools
Site Inspection Training in 3 Modules : recorded bite size / live virtual session / hotel based role plays
Hotel Visit Training modules – to support new team members but also refresh knowledge for experienced specialist
Event Stages: PRE-EVENT
Filters 1: Site Visit & Tasting
Filters 2: Commercial
Filters 3: Key, Training content
OWNERs: Commercial
Tags 1: Site Inspection
Tags 2: Training
Tags 3: Best Practice
Touchpoints: SITE VISIT & TASTING
Tag 4: Video Recordings
World Travellers Videos and Guides – to better understand and sell to customers from different parts of the world
Toolkits on different World Travellers and programs offered that can support your property
Event Stages: PRE-EVENT
Filters 1: Inquiry
Filters 2: Commercial
Filters 3: Key, Training content
OWNERs: Commercial
Tags 1: Tool Kit
Tags 2: World Travelers
Tags 3: Olá / Hola / Marhaba / Namaste
Touchpoints: INQUIRY
Strategic Quoting Video Support
Short video on enquiry handling on strategic Quoting, including follow up process
Event Stages: PRE-EVENT
Filters 1: Inquiry
Filters 2: Commercial
Filters 3: Training content
OWNERs: Commercial
Tags 1: Training
Tags 2: Video
Touchpoints: INQUIRY
Strategic Quoting Guidelines
Enquiry handling guidelines – Strategic Quoting
Event Stages: PRE-EVENT
Filters 1: Inquiry
Filters 2: Commercial
Filters 3: Key, Training content
OWNERs: Commercial
Tags 1: Training Tool Kit
Tags 2: Enquiry Handling
Touchpoints: INQUIRY
Social / Private Events Enquiry Form
Useful one page document to support you in handle an Event enquiry.
Event Stages: PRE-EVENT
Filters 1: Inquiry
Filters 2: Commercial
Filters 3: Form/Template
OWNERs: Commercial
Tags 1: Enquiry Form
Tags 2: Tool
Tags 3: Request
Touchpoints: INQUIRY
