Resource Hub
Your comprehensive library of every asset you'll ever need.
Welcome to the Planner on Site, Planner Identification strategies and top-tips
Standard guide to creating a personalized event planner welcome to increase client satisfaction
Event Stages: PRE-EVENT
Filters 1: Planner Identification
Filters 2: Culinary, Front of House
OWNERs: Commercial
Tags 1: identification
Tags 2: welcome
Tags 3: planer
Tags 5: SOP
Tags 6: tips
Tags 7: pin
Touchpoints: PLANNER IDENTIFICATION
Tag 4: tool
World Travellers Videos and Guides – to better understand and sell to customers from different parts of the world
Toolkits on different World Travellers and programs offered that can support your property
Event Stages: PRE-EVENT
Filters 1: Inquiry
Filters 2: Commercial
Filters 3: Key, Training content
OWNERs: Commercial
Tags 1: Tool Kit
Tags 2: World Travelers
Tags 3: Olá / Hola / Marhaba / Namaste
Touchpoints: INQUIRY
Strategic Quoting Video Support
Short video on enquiry handling on strategic Quoting, including follow up process
Event Stages: PRE-EVENT
Filters 1: Inquiry
Filters 2: Commercial
Filters 3: Training content
OWNERs: Commercial
Tags 1: Training
Tags 2: Video
Touchpoints: INQUIRY
Strategic Quoting Guidelines
Enquiry handling guidelines – Strategic Quoting
Event Stages: PRE-EVENT
Filters 1: Inquiry
Filters 2: Commercial
Filters 3: Key, Training content
OWNERs: Commercial
Tags 1: Training Tool Kit
Tags 2: Enquiry Handling
Touchpoints: INQUIRY
Role Play Kit
Use the Foundational Training Role-play manual to train and develop your enquiry handling skills
Event Stages: PRE-EVENT
Filters 1: Inquiry
Filters 2: Commercial
Filters 3: Toolkit
OWNERs: Commercial
Tags 1: Training
Tags 2: Role Play
Touchpoints: INQUIRY
Standard Meeting Enquiry Form
Useful one page document to support you in handle a Meeting enquiry.
Event Stages: PRE-EVENT
Filters 1: Inquiry
Filters 2: Commercial
Filters 3: Form/Template, Key
OWNERs: Commercial
Tags 1: Enquiry Form
Tags 2: Tool
Tags 3: Request
Touchpoints: INQUIRY
Social / Private Events Enquiry Form
Useful one page document to support you in handle an Event enquiry.
Event Stages: PRE-EVENT
Filters 1: Inquiry
Filters 2: Commercial
Filters 3: Form/Template
OWNERs: Commercial
Tags 1: Enquiry Form
Tags 2: Tool
Tags 3: Request
Touchpoints: INQUIRY
Social Events Material (as part of Making moments section)
Here you will find All the Social Event Material as a Social Selling Video, Festive Toolkit and more
Event Stages: PRE-EVENT
Filters 1: Inquiry
Filters 2: Commercial
Filters 3: Form/Template
OWNERs: Commercial
Tags 1: Tool Kit
Tags 2: Video
Tags 3: Supporting Material
Touchpoints: INQUIRY
