Strategic Quoting Guidelines
Enquiry handling guidelines – Strategic Quoting
Event Stages: PRE-EVENT
Filters 1: Inquiry
Filters 2: Commercial
Filters 3: Key, Training content
OWNERs: Commercial
Tags 1: Training Tool Kit
Tags 2: Enquiry Handling
Touchpoints: INQUIRY
Strategic Quoting Video Support
Short video on enquiry handling on strategic Quoting, including follow up process
Event Stages: PRE-EVENT
Filters 1: Inquiry
Filters 2: Commercial
Filters 3: Training content
OWNERs: Commercial
Tags 1: Training
Tags 2: Video
Touchpoints: INQUIRY
World Travellers Videos and Guides – to better understand and sell to customers from different parts of the world
Toolkits on different World Travellers and programs offered that can support your property
Event Stages: PRE-EVENT
Filters 1: Inquiry
Filters 2: Commercial
Filters 3: Key, Training content
OWNERs: Commercial
Tags 1: Tool Kit
Tags 2: World Travelers
Tags 3: Olá / Hola / Marhaba / Namaste
Touchpoints: INQUIRY
Festive Toolkit
A best practice document containing resources, tips and tricks to delight guests and maximise F&D revenue during the festive period across EMEA
Event Stages: PRE-EVENT
Filters 1: Inquiry
Filters 2: Commercial
Filters 3: Toolkit
OWNERs: Commercial
Tags 1: festive
Tags 2: toolkit
Tags 3: EMEA
Touchpoints: INQUIRY
Tag 4: commercial
Meet with Purpose Conversation Starters
Meeting With Purpose tool kit to support and guide on “How to talk about ESG”
Event Stages: PRE-EVENT
Filters 1: Inquiry
Filters 2: Commercial
Filters 3: Guidelines, Key
OWNERs: Commercial, ESG
Tags 1: Training
Tags 2: ESG
Tags 3: Manual
Touchpoints: INQUIRY
Pitch Perfect Videos – supporting knowledge on key vertical segments
Expand your knowledge on the Perfect Pitch, Including BPs and Examples
Event Stages: PRE-EVENT
Filters 1: Inquiry
Filters 2: Commercial
Filters 3: Training content
OWNERs: Commercial
Tags 1: Tool Kit
Tags 2: Video
Tags 3: Training Tool Kit
Touchpoints: INQUIRY
Role Play Kit
Use the Foundational Training Role-play manual to train and develop your enquiry handling skills
Event Stages: PRE-EVENT
Filters 1: Inquiry
Filters 2: Commercial
Filters 3: Toolkit
OWNERs: Commercial
Tags 1: Training
Tags 2: Role Play
Touchpoints: INQUIRY
Social Events Material (as part of Making moments section)
Here you will find All the Social Event Material as a Social Selling Video, Festive Toolkit and more
Event Stages: PRE-EVENT
Filters 1: Inquiry
Filters 2: Commercial
Filters 3: Form/Template
OWNERs: Commercial
Tags 1: Tool Kit
Tags 2: Video
Tags 3: Supporting Material
Touchpoints: INQUIRY
