Resource Hub
Your comprehensive library of every asset you'll ever need.
Meeting Planner Survey
Understanding the Meeting Planner Survey process and how to access & review results on the Stay Experience platform
Event Stages: POST EVENT
Filters 1: Survey
Filters 2: Commercial
Filters 3: Key, Training content
OWNERs: Commercial
Tags 1: MPS
Tags 2: Meeting planner Survey
Tags 3: satisfaction
Tags 5: Make it right
Touchpoints: SURVEY
Tag 4: Stay experience
Stewarding Event Take Down
Guide for the safe and responsible disposal of waste generated during an event
Event Stages: DURING EVENT
Filters 1: Event Take Down
Filters 2: Stewarding
OWNERs: Operations
Tags 1: sustainability
Tags 10: take down
Tags 2: catering
Tags 3: donate
Tags 5: rubbish
Tags 6: recycle
Tags 7: SOP
Tags 8 : repurposing
Tags 9 : event
Touchpoints: EVENT TAKE DOWN
Tag 4: reuse
Welcome to the Planner on Site, Planner Identification strategies and top-tips
Standard guide to creating a personalized event planner welcome to increase client satisfaction
Event Stages: PRE-EVENT
Filters 1: Planner Identification
Filters 2: Culinary, Front of House
OWNERs: Commercial
Tags 1: identification
Tags 2: welcome
Tags 3: planer
Tags 5: SOP
Tags 6: tips
Tags 7: pin
Touchpoints: PLANNER IDENTIFICATION
Tag 4: tool
VIP Amenities Editable Template
Editable template that you can personalise with the different VIP amenities options in your properties
Event Stages: PRE-EVENT
Filters 1: Planning
Filters 2: Commercial
Filters 3: Form/Template
OWNERs: Commercial
Tags 1: planning
Tags 2: VIP amenities
Tags 3: in room amenities
Touchpoints: PLANNING
Tag 4: VIP treatment
SOP Handover Contracting to Planning
To ensure that All confirmed bookings are responsibly and error-free handed over from GM&E Sales to Planning once contract is signed
Event Stages: PRE-EVENT
Filters 1: Planning
Filters 2: Commercial
OWNERs: Commercial
Tags 1: planning
Tags 2: handover
Tags 3: transmission
Touchpoints: PLANNING
Tag 4: contracting
Rapid Template
Rooming list template supporting the use of RAPID
Event Stages: PRE-EVENT
Filters 1: Planning
Filters 2: Commercial
Filters 3: Form/Template
OWNERs: Commercial
Tags 1: planning
Tags 2: rooming list
Tags 3: RAPID
Touchpoints: PLANNING
Tag 4: template
Final Planning Call Check List
Supporting checklist to ensure you have All the key information to build your BEO and prepare the group’s arrival in the most efficient way
Event Stages: PRE-EVENT
Filters 1: Planning
Filters 2: Commercial
OWNERs: Commercial
Tags 1: planning
Tags 2: BEO
Tags 3: checklist
Touchpoints: PLANNING
Tag 4: group arrival
Event Planner Intro Email Template
An Intro letter template that can be edited with relevant event details, to be used in communciation to the customer.
Event Stages: PRE-EVENT
Filters 1: Planning
Filters 2: Commercial
Filters 3: Form/Template
OWNERs: Commercial
Tags 1: intro
Tags 2: letter
Tags 3: template
Touchpoints: PLANNING
Tag 4: email
Event Planner Introduction Detailed Letter/Email Template
Sharing key information and deadline with your customer when taking over the Planning phase of their event
Event Stages: PRE-EVENT
Filters 1: Planning
Filters 2: Commercial
Filters 3: Form/Template
OWNERs: Commercial
Tags 1: planning
Tags 2: introduction
Tags 3: take over
Tags 5: deadlines
Touchpoints: PLANNING
Tag 4: transmission
