Resource Hub

Your comprehensive library of every asset you'll ever need.


Stewarding Event Take Down

Stewarding Event Take Down

Guide for the safe and responsible disposal of waste generated during an event

Event Stages: DURING EVENT

Filters 1: Event Take Down

Filters 2: Stewarding

Filters 3: Key, SOP

OWNERs: Operations

Tags 1: sustainability

Tags 10: take down

Tags 2: catering

Tags 3: donate

Tags 5: rubbish

Tags 6: recycle

Tags 7: SOP

Tags 8 : repurposing

Tags 9 : event

Touchpoints: EVENT TAKE DOWN

Tag 4: reuse

Negotiation & Objection Training in 3 Modules: recorded bite size / live virtual session / hotel based role plays

Negotiation & Objection Training in 3 Modules: recorded bite size / live virtual session / hotel based role plays

Register and attend our foundational virtual training on enhancing the guests experience via upselling

Event Stages: PRE-EVENT

Filters 1: Negotiation & Upselling

Filters 2: Commercial

Filters 3: Training content

OWNERs: Commercial

Tags 1: upselling

Tags 2: training session

Tags 3: foundational

Touchpoints: NEGOTIATION & UPSELLING

Tag 4: virtual

Option Management Job aid

Option Management Job aid

Key principles of effective strategic option management

Event Stages: PRE-EVENT

Filters 1: Negotiation & Upselling

Filters 2: Commercial

Filters 3: Job Aid, Key

OWNERs: Commercial

Tags 1: option

Tags 2: management

Tags 3: strategic

Touchpoints: NEGOTIATION & UPSELLING

SWOT Template

SWOT Template

Editable SWOT template to support your competition knowledge & analysis

Event Stages: PRE-EVENT

Filters 1: Negotiation & Upselling

Filters 2: Commercial

Filters 3: Form/Template

OWNERs: Commercial

Tags 1: SWOT

Tags 2: Competition

Tags 3: Analysis

Touchpoints: NEGOTIATION & UPSELLING

Soft Dollars Guidelines

Soft Dollars Guidelines

Tips & recommendations on how to use Soft Dollars (Concessions/tradeables) in the most efficient way

Event Stages: PRE-EVENT

Filters 1: Negotiation & Upselling

Filters 2: Commercial

Filters 3: Guidelines

OWNERs: Commercial

Tags 1: soft dollars

Tags 2: concessions

Tags 3: tradeables

Touchpoints: NEGOTIATION & UPSELLING

Tag 4: negotiation tools

Soft Dollars Template

Soft Dollars Template

Editable Template to list All your Soft Dollars options with the required information & details

Event Stages: PRE-EVENT

Filters 1: Negotiation & Upselling

Filters 2: Commercial

Filters 3: Form/Template

OWNERs: Commercial

Tags 1: soft dollars

Tags 2: concessions

Tags 3: tradeables

Touchpoints: NEGOTIATION & UPSELLING

Tag 4: negotiation tools

SOP Conversion Clinic

SOP Conversion Clinic

Guide for GM&E & Proactive Sales to effectively conduct a weekly conversion (provisional / prospect) meeting

Event Stages: PRE-EVENT

Filters 1: Negotiation & Upselling

Filters 2: Commercial

Filters 3: Key, SOP

OWNERs: Commercial

Tags 1: conversion

Tags 2: prospect

Tags 3: provisional

Tags 5: weekly

Touchpoints: NEGOTIATION & UPSELLING

Tag 4: meeting

Upselling Guidelines

Upselling Guidelines

Tips & recommendations on how to approach upselling in the most efficient way

Event Stages: PRE-EVENT

Filters 1: Negotiation & Upselling

Filters 2: Commercial

Filters 3: Guidelines, Key

OWNERs: Commercial

Tags 1: upselling

Tags 2: experience

Tags 3: upsell

Touchpoints: NEGOTIATION & UPSELLING

Upselling Template

Upselling Template

Editable Template to list All your upselling options with the required information & details

Event Stages: PRE-EVENT

Filters 1: Negotiation & Upselling

Filters 2: Commercial

Filters 3: Form/Template

OWNERs: Commercial

Tags 1: upselling

Tags 2: list

Tags 3: template

Touchpoints: NEGOTIATION & UPSELLING

Tag 4: options

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