Resource Hub
Your comprehensive library of every asset you'll ever need.
Meeting Planner Survey
Understanding the Meeting Planner Survey process and how to access & review results on the Stay Experience platform
Event Stages: POST EVENT
Filters 1: Survey
Filters 2: Commercial
Filters 3: Key, Training content
OWNERs: Commercial
Tags 1: MPS
Tags 2: Meeting planner Survey
Tags 3: satisfaction
Tags 5: Make it right
Touchpoints: SURVEY
Tag 4: Stay experience
Stewarding Event Take Down
Guide for the safe and responsible disposal of waste generated during an event
Event Stages: DURING EVENT
Filters 1: Event Take Down
Filters 2: Stewarding
OWNERs: Operations
Tags 1: sustainability
Tags 10: take down
Tags 2: catering
Tags 3: donate
Tags 5: rubbish
Tags 6: recycle
Tags 7: SOP
Tags 8 : repurposing
Tags 9 : event
Touchpoints: EVENT TAKE DOWN
Tag 4: reuse
Welcome to the Planner on Site, Planner Identification strategies and top-tips
Standard guide to creating a personalized event planner welcome to increase client satisfaction
Event Stages: PRE-EVENT
Filters 1: Planner Identification
Filters 2: Culinary, Front of House
OWNERs: Commercial
Tags 1: identification
Tags 2: welcome
Tags 3: planer
Tags 5: SOP
Tags 6: tips
Tags 7: pin
Touchpoints: PLANNER IDENTIFICATION
Tag 4: tool
Menu Tasting SOP
Easy one pager supporting to plan and host the ideal menu tasting
Event Stages: PRE-EVENT
Filters 1: Site Visit & Tasting
Filters 2: Commercial
OWNERs: Commercial
Tags 1: Event Planner
Tags 2: Menu Tasting
Tags 3: Best Practice
Touchpoints: SITE VISIT & TASTING
Tag 4: One pager
Menu Tasting Form
Supporting document for a event planner during a menu tasting to register All feedback – Menu Tasting Form
Event Stages: PRE-EVENT
Filters 1: Site Visit & Tasting
Filters 2: Commercial
Filters 3: Form/Template
OWNERs: Commercial
Tags 1: Event Planner
Tags 2: Menu Tasting
Tags 3: Form
Touchpoints: SITE VISIT & TASTING
Site Perfect : 3 playbooks + check lists / preference forms / information forms
Hotel Visit gives an understanding of what makes the Perfect venue and the importance of the Site Inspection and finding out the venues Unique Selling Points (USPs).
Event Stages: PRE-EVENT
Filters 1: Site Visit & Tasting
Filters 2: Commercial
Filters 3: Key, Training content
OWNERs: Commercial
Tags 1: Site Inspection
Tags 2: Training
Tags 3: Best Practice
Touchpoints: SITE VISIT & TASTING
Tag 4: Supporting tools
Site Inspection Training in 3 Modules : recorded bite size / live virtual session / hotel based role plays
Hotel Visit Training modules – to support new team members but also refresh knowledge for experienced specialist
Event Stages: PRE-EVENT
Filters 1: Site Visit & Tasting
Filters 2: Commercial
Filters 3: Key, Training content
OWNERs: Commercial
Tags 1: Site Inspection
Tags 2: Training
Tags 3: Best Practice
Touchpoints: SITE VISIT & TASTING
Tag 4: Video Recordings
World Travellers Videos and Guides – to better understand and sell to customers from different parts of the world
Toolkits on different World Travellers and programs offered that can support your property
Event Stages: PRE-EVENT
Filters 1: Inquiry
Filters 2: Commercial
Filters 3: Key, Training content
OWNERs: Commercial
Tags 1: Tool Kit
Tags 2: World Travelers
Tags 3: Olá / Hola / Marhaba / Namaste
Touchpoints: INQUIRY
