Resource Hub
Your comprehensive library of every asset you'll ever need.
Meeting Planner Survey
Understanding the Meeting Planner Survey process and how to access & review results on the Stay Experience platform
Event Stages: POST EVENT
Filters 1: Survey
Filters 2: Commercial
Filters 3: Key, Training content
OWNERs: Commercial
Tags 1: MPS
Tags 2: Meeting planner Survey
Tags 3: satisfaction
Tags 5: Make it right
Touchpoints: SURVEY
Tag 4: Stay experience
Stewarding BOH Organization
Outline of the responsibilities that the BOH steward team member has during a meeting/event, in order to ensure a safe, efficient and pleasant working environment
Event Stages: DURING EVENT
Filters 1: Event Operations
Filters 2: Stewarding
Filters 3: SOP
OWNERs: Operations
Tags 1: Safety
Tags 10: sop
Tags 11: orginisation
Tags 2: hygiene
Tags 3: tm
Tags 5: setup
Tags 6: BOH
Tags 7: back of house
Tags 8 : kitchen
Tags 9 : stewarding
Touchpoints: EVENT OPERATIONS
Tag 4: training
SOP How To: Stewarding Clearance Stations
A step-by-step SOP to support the stewarding team in standardizing the set-up for proper clearance stations.
Event Stages: DURING EVENT
Filters 1: Event Operations
Filters 2: Stewarding
Filters 3: SOP
OWNERs: Operations
Tags 1: Stewarding
Tags 2: Clearance
Tags 3: Stations
Touchpoints: EVENT OPERATIONS
Tag 4: SOP
SOP How To: Stewarding BoH Organization
An SOP that outlines the responsibilities of the steward in managing the cleanliness, organization and overall functionality of the back of house areas.
Event Stages: DURING EVENT
Filters 1: Event Operations
Filters 2: Stewarding
OWNERs: Operations
Tags 1: Stewarding
Tags 2: BoH
Tags 3: Back of house
Touchpoints: EVENT OPERATIONS
Tag 4: SOP
SOP For Casual Work Training
Steps to ensure that casual workers are aligned with hotel procedures and standards
Event Stages: DURING EVENT
Filters 1: Event Operations
Filters 2: Culinary, Front of House, Stewarding
OWNERs: Operations
Tags 1: Safety
Tags 2: Efficiency
Tags 3: Quality
Tags 5: SOP
Tags 6: Casual
Tags 7: Training
Touchpoints: EVENT OPERATIONS
Tag 4: training
Calendar
Centre of Excellence Calendar
Event Stages: DURING EVENT
Filters 1: Event Operations
Filters 2: Culinary, Stewarding
Filters 3: Toolkit
OWNERs: Commercial
Tags 1: Centre
Tags 2: Excellence
Tags 3: Calendar
Touchpoints: EVENT OPERATIONS
Culinary Re-filling and Clearance
Guide for creating protocol to maintain the hygiene and cleanliness of buffet areas
Event Stages: DURING EVENT
Filters 1: Event Operations
Filters 2: Culinary, Stewarding
OWNERs: Operations
Tags 1: F&D
Tags 2: Clearance
Tags 3: re-filling
Tags 5: SOP
Tags 6: standard
Tags 7: hygiene
Touchpoints: EVENT OPERATIONS
Tag 4: refill
Culinary Operations (timings, event readiness)
Culinary Operations (timings, event readiness) – a guide to creating a standard procedure for culinary operations timings
Event Stages: DURING EVENT
Filters 1: Event Operations
Filters 2: Culinary, Stewarding
Filters 3: SOP
OWNERs: Operations
Tags 1: timing
Tags 2: readiness
Tags 3: F&D
Tags 5: procedure
Tags 6: Culinary
Tags 7: setup
Tags 8 : ops
Tags 9 : operations
Touchpoints: EVENT OPERATIONS
Tag 4: SOP
