Resource Hub
Your comprehensive library of every asset you'll ever need.
Meeting Planner Survey
Understanding the Meeting Planner Survey process and how to access & review results on the Stay Experience platform
Event Stages: POST EVENT
Filters 1: Survey
Filters 2: Commercial
Filters 3: Key, Training content
OWNERs: Commercial
Tags 1: MPS
Tags 2: Meeting planner Survey
Tags 3: satisfaction
Tags 5: Make it right
Touchpoints: SURVEY
Tag 4: Stay experience
GM&E Invoicing SOP
Confirming every team’s role in the billing and invoicing process to ensure accuracy and timely sending of GM&E invoices
Event Stages: POST EVENT
Filters 1: Billing & Invoicing
Filters 2: Commercial
Filters 3: SOP
OWNERs: Commercial
Tags 1: invoicing
Tags 2: billing
Tags 3: finance
Touchpoints: BILLING & INVOICING
Tag 4: credit
GM&E Credit Application SOP
Credit application is critical to a smooth and secured direct bill process, i.e. when payment is made after the event
Event Stages: POST EVENT
Filters 1: Billing & Invoicing
Filters 2: Commercial
OWNERs: Commercial
Tags 1: invoicing
Tags 2: direct bill
Tags 3: credit application
Tags 5: billing
Touchpoints: BILLING & INVOICING
Tag 4: payment
Billing & Invoicing Module in the GM&E Event Planning Guide
Different training modules to support your development, hard & soft skills, related to Planning, including invoicing
Event Stages: POST EVENT
Filters 1: Billing & Invoicing
Filters 2: Commercial
Filters 3: Guidelines, Key
OWNERs: Commercial
Tags 1: invoicing
Tags 2: billing
Tags 3: finance
Touchpoints: BILLING & INVOICING
Soft Dollars Guidelines
Tips & recommendations on how to use Soft Dollars (Concessions/tradeables) in the most efficient way
Event Stages: PRE-EVENT
Filters 1: Negotiation & Upselling
Filters 2: Commercial
Filters 3: Guidelines
OWNERs: Commercial
Tags 1: soft dollars
Tags 2: concessions
Tags 3: tradeables
Touchpoints: NEGOTIATION & UPSELLING
Tag 4: negotiation tools
Negotiation & Objection Training in 3 Modules: recorded bite size / live virtual session / hotel based role plays
Register and attend our foundational virtual training on enhancing the guests experience via upselling
Event Stages: PRE-EVENT
Filters 1: Negotiation & Upselling
Filters 2: Commercial
Filters 3: Training content
OWNERs: Commercial
Tags 1: upselling
Tags 2: training session
Tags 3: foundational
Touchpoints: NEGOTIATION & UPSELLING
Tag 4: virtual
Option Management Job aid
Key principles of effective strategic option management
Event Stages: PRE-EVENT
Filters 1: Negotiation & Upselling
Filters 2: Commercial
OWNERs: Commercial
Tags 1: option
Tags 2: management
Tags 3: strategic
Touchpoints: NEGOTIATION & UPSELLING
