Resource Hub

Your comprehensive library of every asset you'll ever need.


Meeting Planner Survey

Meeting Planner Survey

Understanding the Meeting Planner Survey process and how to access & review results on the Stay Experience platform

Event Stages: POST EVENT

Filters 1: Survey

Filters 2: Commercial

Filters 3: Key, Training content

OWNERs: Commercial

Tags 1: MPS

Tags 2: Meeting planner Survey

Tags 3: satisfaction

Tags 5: Make it right

Touchpoints: SURVEY

Tag 4: Stay experience

GM&E Invoicing SOP

GM&E Invoicing SOP

Confirming every team’s role in the billing and invoicing process to ensure accuracy and timely sending of GM&E invoices

Event Stages: POST EVENT

Filters 1: Billing & Invoicing

Filters 2: Commercial

Filters 3: SOP

OWNERs: Commercial

Tags 1: invoicing

Tags 2: billing

Tags 3: finance

Touchpoints: BILLING & INVOICING

Tag 4: credit

GM&E Credit Application SOP

GM&E Credit Application SOP

Credit application is critical to a smooth and secured direct bill process, i.e. when payment is made after the event

Event Stages: POST EVENT

Filters 1: Billing & Invoicing

Filters 2: Commercial

Filters 3: Key, SOP

OWNERs: Commercial

Tags 1: invoicing

Tags 2: direct bill

Tags 3: credit application

Tags 5: billing

Touchpoints: BILLING & INVOICING

Tag 4: payment

Billing & Invoicing Module in the GM&E Event Planning Guide

Billing & Invoicing Module in the GM&E Event Planning Guide

Different training modules to support your development, hard & soft skills, related to Planning, including invoicing

Event Stages: POST EVENT

Filters 1: Billing & Invoicing

Filters 2: Commercial

Filters 3: Guidelines, Key

OWNERs: Commercial

Tags 1: invoicing

Tags 2: billing

Tags 3: finance

Touchpoints: BILLING & INVOICING

Menu Tasting SOP

Menu Tasting SOP

Easy one pager supporting to plan and host the ideal menu tasting

Event Stages: PRE-EVENT

Filters 1: Site Visit & Tasting

Filters 2: Commercial

Filters 3: Key, SOP

OWNERs: Commercial

Tags 1: Event Planner

Tags 2: Menu Tasting

Tags 3: Best Practice

Touchpoints: SITE VISIT & TASTING

Tag 4: One pager

Menu Tasting Form

Menu Tasting Form

Supporting document for a event planner during a menu tasting to register All feedback – Menu Tasting Form

Event Stages: PRE-EVENT

Filters 1: Site Visit & Tasting

Filters 2: Commercial

Filters 3: Form/Template

OWNERs: Commercial

Tags 1: Event Planner

Tags 2: Menu Tasting

Tags 3: Form

Touchpoints: SITE VISIT & TASTING

Site Perfect : 3 playbooks + check lists / preference forms / information forms

Site Perfect : 3 playbooks + check lists / preference forms / information forms

Hotel Visit gives an understanding of what makes the Perfect venue and the importance of the Site Inspection and finding out the venues Unique Selling Points (USPs).

Event Stages: PRE-EVENT

Filters 1: Site Visit & Tasting

Filters 2: Commercial

Filters 3: Key, Training content

OWNERs: Commercial

Tags 1: Site Inspection

Tags 2: Training

Tags 3: Best Practice

Touchpoints: SITE VISIT & TASTING

Tag 4: Supporting tools

Site Inspection Training in 3 Modules : recorded bite size / live virtual session / hotel based role plays

Site Inspection Training in 3 Modules : recorded bite size / live virtual session / hotel based role plays

Hotel Visit Training modules – to support new team members but also refresh knowledge for experienced specialist

Event Stages: PRE-EVENT

Filters 1: Site Visit & Tasting

Filters 2: Commercial

Filters 3: Key, Training content

OWNERs: Commercial

Tags 1: Site Inspection

Tags 2: Training

Tags 3: Best Practice

Touchpoints: SITE VISIT & TASTING

Tag 4: Video Recordings

Event Profit Calculator

Event Profit Calculator

Simple tool to support you to identify the profit margins of an event, dinner, etc.

Event Stages: PRE-EVENT

Filters 1: Pricing & Proposal

Filters 2: Commercial

Filters 3: Form/Template

OWNERs: Commercial

Tags 1: culinary

Tags 2: profit

Tags 3: event

Tags 5: tool

Tags 6: excel

Tags 7: pricing

Tags 8 : margins

Touchpoints: PRICING & SENDING PROPOSAL

Tag 4: calculator

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