Pina Colada Toolkit

Toolkit for implementing the Pina Colada celebration menu

GM&E Invoicing SOP

Confirming every team’s role in the billing and invoicing process to ensure accuracy and timely sending of GM&E invoices

Stewarding BOH Organization

Outline of the responsibilities that the BOH steward team member has during a meeting/event, in order to ensure a safe, efficient and pleasant working environment

GM&E Credit Application SOP

Credit application is critical to a smooth and secured direct bill process, i.e. when payment is made after the event

Billing & Invoicing Module in the GM&E Event Planning Guide

Different training modules to support your development, hard & soft skills, related to Planning, including invoicing

SOP How To: Stewarding Clearance Stations

A step-by-step SOP to support the stewarding team in standardizing the set-up for proper clearance stations.

SOP How To: Stewarding BoH Organization

An SOP that outlines the responsibilities of the steward in managing the cleanliness, organization and overall functionality of the back of house areas.

SOP For Casual Work Training

Steps to ensure that casual workers are aligned with hotel procedures and standards

Calendar

Centre of Excellence Calendar