Resource Hub

Your comprehensive library of every asset you'll ever need.


Meeting Planner Survey

Meeting Planner Survey

Understanding the Meeting Planner Survey process and how to access & review results on the Stay Experience platform

Event Stages: POST EVENT

Filters 1: Survey

Filters 2: Commercial

Filters 3: Key, Training content

OWNERs: Commercial

Tags 1: MPS

Tags 2: Meeting planner Survey

Tags 3: satisfaction

Tags 5: Make it right

Touchpoints: SURVEY

Tag 4: Stay experience

Stewarding Event Take Down

Stewarding Event Take Down

Guide for the safe and responsible disposal of waste generated during an event

Event Stages: DURING EVENT

Filters 1: Event Take Down

Filters 2: Stewarding

Filters 3: Key, SOP

OWNERs: Operations

Tags 1: sustainability

Tags 10: take down

Tags 2: catering

Tags 3: donate

Tags 5: rubbish

Tags 6: recycle

Tags 7: SOP

Tags 8 : repurposing

Tags 9 : event

Touchpoints: EVENT TAKE DOWN

Tag 4: reuse

Welcome to the Planner on Site, Planner Identification strategies and top-tips

Welcome to the Planner on Site, Planner Identification strategies and top-tips

Standard guide to creating a personalized event planner welcome to increase client satisfaction

Event Stages: PRE-EVENT

Filters 1: Planner Identification

Filters 2: Culinary, Front of House

Filters 3: Key, SOP

OWNERs: Commercial

Tags 1: identification

Tags 2: welcome

Tags 3: planer

Tags 5: SOP

Tags 6: tips

Tags 7: pin

Touchpoints: PLANNER IDENTIFICATION

Tag 4: tool

BEO Meeting Structure

BEO Meeting Structure

Details on the standard operating procedure to ensure that events are finalized in a way which enables smooth event implementation

Event Stages: PRE-EVENT

Filters 1: BEO & OPS Detailing

Filters 2: Culinary, Front of House, Stewarding

Filters 3: SOP

OWNERs: Commercial

Tags 1: SOP

Tags 2: meeting

Tags 3: BEO

Tags 5: GM&E

Touchpoints: BEO & OPS DETAILING

Tag 4: structure

BEO Batch & Change Log Best Practice

BEO Batch & Change Log Best Practice

Job aid on how to prep a BEO batch for distribution within Delphi.fdc, as well as how to run the Change Log. 

Event Stages: PRE-EVENT

Filters 1: BEO & OPS Detailing

Filters 2: Commercial

Filters 3: Job Aid, Key

OWNERs: Commercial

Touchpoints: BEO & OPS DETAILING

DDR Set Up Template

DDR Set Up Template

Tool for determining the required number of team members, tables and buffet lines for an event, based on number of attendees

Event Stages: PRE-EVENT

Filters 1: BEO & OPS Detailing

Filters 2: Culinary, Front of House, Stewarding

Filters 3: Best Practice

OWNERs: Operations

Tags 1: ratio

Tags 2: TM

Tags 3: staffing

Tags 5: catering

Tags 6: numbers

Tags 7: DDR

Tags 8 : Template

Touchpoints: BEO & OPS DETAILING

Tag 4: plan

Pre-event Non-Manning Checklist

Pre-event Non-Manning Checklist

Toolkit used to verify cleanliness and other event standards have been met pre-event

Event Stages: PRE-EVENT

Filters 1: BEO & OPS Detailing

Filters 2: Culinary, Front of House, Stewarding

Filters 3: SOP

OWNERs: Operations

Tags 1: tool

Tags 2: toolkit

Tags 3: pre

Tags 5: Checklist

Tags 6: labor

Tags 7: manning

Tags 8 : SOP

Touchpoints: BEO & OPS DETAILING

Tag 4: event

Operational Detailing – Culinary Ordering, Planning and setup

Operational Detailing – Culinary Ordering, Planning and setup

Guide to the creation of standard procedures for event ordering

Event Stages: PRE-EVENT

Filters 1: BEO & OPS Detailing

Filters 2: Culinary

Filters 3: SOP

OWNERs: Operations

Tags 1: order

Tags 10: planing

Tags 11: planning

Tags 2: book

Tags 3: client

Tags 5: procedure

Tags 6: SOP

Tags 7: setup

Tags 8 : chef

Tags 9 : operations

Touchpoints: BEO & OPS DETAILING

Tag 4: catering

Suggested Staffing Ratio Guidelines

Suggested Staffing Ratio Guidelines

Staffing Ratio suggested guidelines for staff/guest ratios for different F&D staffing positions

Event Stages: PRE-EVENT

Filters 1: BEO & OPS Detailing

Filters 2: Culinary, Front of House, Stewarding

Filters 3: Best Practice

OWNERs: Operations

Tags 1: Rota

Tags 2: F&D

Tags 3: team member

Tags 5: Labor

Tags 6: scheduling

Tags 7: SOP

Tags 8 : Calculator

Touchpoints: BEO & OPS DETAILING

Tag 4: TM

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