Resource Hub

Your comprehensive library of every asset you'll ever need.


Meeting Planner Survey

Meeting Planner Survey

Understanding the Meeting Planner Survey process and how to access & review results on the Stay Experience platform

Event Stages: POST EVENT

Filters 1: Survey

Filters 2: Commercial

Filters 3: Key, Training content

OWNERs: Commercial

Tags 1: MPS

Tags 2: Meeting planner Survey

Tags 3: satisfaction

Tags 5: Make it right

Touchpoints: SURVEY

Tag 4: Stay experience

GM&E Invoicing SOP

GM&E Invoicing SOP

Confirming every team’s role in the billing and invoicing process to ensure accuracy and timely sending of GM&E invoices

Event Stages: POST EVENT

Filters 1: Billing & Invoicing

Filters 2: Commercial

Filters 3: SOP

OWNERs: Commercial

Tags 1: invoicing

Tags 2: billing

Tags 3: finance

Touchpoints: BILLING & INVOICING

Tag 4: credit

GM&E Credit Application SOP

GM&E Credit Application SOP

Credit application is critical to a smooth and secured direct bill process, i.e. when payment is made after the event

Event Stages: POST EVENT

Filters 1: Billing & Invoicing

Filters 2: Commercial

Filters 3: Key, SOP

OWNERs: Commercial

Tags 1: invoicing

Tags 2: direct bill

Tags 3: credit application

Tags 5: billing

Touchpoints: BILLING & INVOICING

Tag 4: payment

Billing & Invoicing Module in the GM&E Event Planning Guide

Billing & Invoicing Module in the GM&E Event Planning Guide

Different training modules to support your development, hard & soft skills, related to Planning, including invoicing

Event Stages: POST EVENT

Filters 1: Billing & Invoicing

Filters 2: Commercial

Filters 3: Guidelines, Key

OWNERs: Commercial

Tags 1: invoicing

Tags 2: billing

Tags 3: finance

Touchpoints: BILLING & INVOICING

Internal Pre-con Structure and Cadence for Large Events

Internal Pre-con Structure and Cadence for Large Events

Guide to managing the pre-conference process for a large-scale event

Event Stages: DURING EVENT

Filters 1: Prev-convention Meeting

Filters 2: Culinary, Front of House

Filters 3: SOP

OWNERs: Commercial

Tags 1: conference

Tags 2: pre

Tags 3: setup

Tags 5: con

Tags 6: Cadence

Touchpoints: Prev-convention Meeting

Tag 4: internal

SOP How To: External Pre-Con Structure & Cadence (Small vs Large Events)

SOP How To: External Pre-Con Structure & Cadence (Small vs Large Events)

An SOP to introduce event planners to the entire hotel operations team, run through the entire event from A-Z utilizing BEOs, and fully understand event planner’s expectations and priorities.

Event Stages: DURING EVENT

Filters 1: Prev-convention Meeting

Filters 2: Culinary, Front of House

Filters 3: Key, SOP

OWNERs: Commercial

Tags 1: External

Tags 2: Pre-con

Tags 3: pre-con structure

Touchpoints: Prev-convention Meeting

Tag 4: SOP

External Pre-con Structure and Cadence for Large Events

External Pre-con Structure and Cadence for Large Events

Guide to managing the pre-conference process for a large-scale event

Event Stages: DURING EVENT

Filters 1: Prev-convention Meeting

Filters 2: Culinary, Front of House

Filters 3: SOP

OWNERs: Commercial

Tags 1: conference

Tags 2: pre

Tags 3: setup

Tags 5: SOP

Tags 6: con

Tags 7: Cadence

Touchpoints: Prev-convention Meeting

Tag 4: External

Holding a Pre-con Meeting Module in the GM&E Event Planning Guide

Holding a Pre-con Meeting Module in the GM&E Event Planning Guide

Different training modules to support your development, hard & soft skills, related to Planning, including Pre Convention meetings

Event Stages: DURING EVENT

Filters 1: Prev-convention Meeting

Filters 2: Commercial

Filters 3: Guidelines

OWNERs: Commercial

Tags 1: Pre-Convention

Tags 2: Pre-Con meeting

Touchpoints: Prev-convention Meeting

DDR Set Up Template

DDR Set Up Template

Tool for determining the required number of team members, tables and buffet lines for an event, based on number of attendees

Event Stages: PRE-EVENT

Filters 1: BEO & OPS Detailing

Filters 2: Culinary, Front of House, Stewarding

Filters 3: Best Practice

OWNERs: Operations

Tags 1: ratio

Tags 2: TM

Tags 3: staffing

Tags 5: catering

Tags 6: numbers

Tags 7: DDR

Tags 8 : Template

Touchpoints: BEO & OPS DETAILING

Tag 4: plan

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