Resource Hub
Your comprehensive library of every asset you'll ever need.

GM&E Invoicing SOP
Confirming every team’s role in the billing and invoicing process to ensure accuracy and timely sending of GM&E invoices
Event Stages: POST EVENT
Filters 1: Billing & Invoicing
Filters 2: Commercial
Filters 3: SOP
OWNERs: Commercial
Tags 1: invoicing
Tags 2: billing
Tags 3: finance
Touchpoints: BILLING & INVOICING
Tag 4: credit

GM&E Credit Application SOP
Credit application is critical to a smooth and secured direct bill process, i.e. when payment is made after the event
Event Stages: POST EVENT
Filters 1: Billing & Invoicing
Filters 2: Commercial
OWNERs: Commercial
Tags 1: invoicing
Tags 2: direct bill
Tags 3: credit application
Tags 5: billing
Touchpoints: BILLING & INVOICING
Tag 4: payment

Billing & Invoicing Module in the GM&E Event Planning Guide
Different training modules to support your development, hard & soft skills, related to Planning, including invoicing
Event Stages: POST EVENT
Filters 1: Billing & Invoicing
Filters 2: Commercial
Filters 3: Guidelines, Key
OWNERs: Commercial
Tags 1: invoicing
Tags 2: billing
Tags 3: finance
Touchpoints: BILLING & INVOICING

Internal Pre-con Structure and Cadence for Large Events
Guide to managing the pre-conference process for a large-scale event
Event Stages: DURING EVENT
Filters 1: Prev-convention Meeting
Filters 2: Culinary, Front of House
Filters 3: SOP
OWNERs: Commercial
Tags 1: conference
Tags 2: pre
Tags 3: setup
Tags 5: con
Tags 6: Cadence
Touchpoints: Prev-convention Meeting
Tag 4: internal

SOP How To: External Pre-Con Structure & Cadence (Small vs Large Events)
An SOP to introduce event planners to the entire hotel operations team, run through the entire event from A-Z utilizing BEOs, and fully understand event planner’s expectations and priorities.
Event Stages: DURING EVENT
Filters 1: Prev-convention Meeting
Filters 2: Culinary, Front of House
OWNERs: Commercial
Tags 1: External
Tags 2: Pre-con
Tags 3: pre-con structure
Touchpoints: Prev-convention Meeting
Tag 4: SOP

External Pre-con Structure and Cadence for Large Events
Guide to managing the pre-conference process for a large-scale event
Event Stages: DURING EVENT
Filters 1: Prev-convention Meeting
Filters 2: Culinary, Front of House
Filters 3: SOP
OWNERs: Commercial
Tags 1: conference
Tags 2: pre
Tags 3: setup
Tags 5: SOP
Tags 6: con
Tags 7: Cadence
Touchpoints: Prev-convention Meeting
Tag 4: External

Holding a Pre-con Meeting Module in the GM&E Event Planning Guide
Different training modules to support your development, hard & soft skills, related to Planning, including Pre Convention meetings
Event Stages: DURING EVENT
Filters 1: Prev-convention Meeting
Filters 2: Commercial
Filters 3: Guidelines
OWNERs: Commercial
Tags 1: Pre-Convention
Tags 2: Pre-Con meeting
Touchpoints: Prev-convention Meeting

BEO Meeting Structure
Details on the standard operating procedure to ensure that events are finalized in a way which enables smooth event implementation
Event Stages: PRE-EVENT
Filters 1: BEO & OPS Detailing
Filters 2: Culinary, Front of House, Stewarding
Filters 3: SOP
OWNERs: Commercial
Tags 1: SOP
Tags 2: meeting
Tags 3: BEO
Tags 5: GM&E
Touchpoints: BEO & OPS DETAILING
Tag 4: structure

SOP How To: Operational Detailing – F&D and Culinary (Planning, ordering, set-up, etc…)
An SOP to help establish guidelines for the efficient and organized process of event ordering to ensure accurate, timely, and satisfactory fulfillment of client requirements.
Event Stages: PRE-EVENT
Filters 1: BEO & OPS Detailing
Filters 2: Culinary, Front of House, Stewarding
OWNERs: Operations
Tags 1: Operational
Tags 2: culinary
Tags 3: planning
Tags 5: set up
Tags 6: SOP
Touchpoints: BEO & OPS DETAILING
Tag 4: ordering