Resource Hub
Your comprehensive library of every asset you'll ever need.

Meeting Planner Survey
Understanding the Meeting Planner Survey process and how to access & review results on the Stay Experience platform
Event Stages: POST EVENT
Filters 1: Survey
Filters 2: Commercial
Filters 3: Key, Training content
OWNERs: Commercial
Tags 1: MPS
Tags 2: Meeting planner Survey
Tags 3: satisfaction
Tags 5: Make it right
Touchpoints: SURVEY
Tag 4: Stay experience

GM&E Invoicing SOP
Confirming every team’s role in the billing and invoicing process to ensure accuracy and timely sending of GM&E invoices
Event Stages: POST EVENT
Filters 1: Billing & Invoicing
Filters 2: Commercial
Filters 3: SOP
OWNERs: Commercial
Tags 1: invoicing
Tags 2: billing
Tags 3: finance
Touchpoints: BILLING & INVOICING
Tag 4: credit

GM&E Credit Application SOP
Credit application is critical to a smooth and secured direct bill process, i.e. when payment is made after the event
Event Stages: POST EVENT
Filters 1: Billing & Invoicing
Filters 2: Commercial
OWNERs: Commercial
Tags 1: invoicing
Tags 2: direct bill
Tags 3: credit application
Tags 5: billing
Touchpoints: BILLING & INVOICING
Tag 4: payment

Billing & Invoicing Module in the GM&E Event Planning Guide
Different training modules to support your development, hard & soft skills, related to Planning, including invoicing
Event Stages: POST EVENT
Filters 1: Billing & Invoicing
Filters 2: Commercial
Filters 3: Guidelines, Key
OWNERs: Commercial
Tags 1: invoicing
Tags 2: billing
Tags 3: finance
Touchpoints: BILLING & INVOICING

Stewarding Event Take Down
Guide for the safe and responsible disposal of waste generated during an event
Event Stages: DURING EVENT
Filters 1: Event Take Down
Filters 2: Stewarding
OWNERs: Operations
Tags 1: sustainability
Tags 10: take down
Tags 2: catering
Tags 3: donate
Tags 5: rubbish
Tags 6: recycle
Tags 7: SOP
Tags 8 : repurposing
Tags 9 : event
Touchpoints: EVENT TAKE DOWN
Tag 4: reuse

Operational Detailing – Culinary Ordering, Planning and setup
Guide to the creation of standard procedures for event ordering
Event Stages: PRE-EVENT
Filters 1: BEO & OPS Detailing
Filters 2: Culinary
Filters 3: SOP
OWNERs: Operations
Tags 1: order
Tags 10: planing
Tags 11: planning
Tags 2: book
Tags 3: client
Tags 5: procedure
Tags 6: SOP
Tags 7: setup
Tags 8 : chef
Tags 9 : operations
Touchpoints: BEO & OPS DETAILING
Tag 4: catering

BEO Meeting Structure
Details on the standard operating procedure to ensure that events are finalized in a way which enables smooth event implementation
Event Stages: PRE-EVENT
Filters 1: BEO & OPS Detailing
Filters 2: Culinary, Front of House, Stewarding
Filters 3: SOP
OWNERs: Commercial
Tags 1: SOP
Tags 2: meeting
Tags 3: BEO
Tags 5: GM&E
Touchpoints: BEO & OPS DETAILING
Tag 4: structure

BEO Batch & Change Log Best Practice
Job aid on how to prep a BEO batch for distribution within Delphi.fdc, as well as how to run the Change Log.
Event Stages: PRE-EVENT
Filters 1: BEO & OPS Detailing
Filters 2: Commercial
OWNERs: Commercial
Touchpoints: BEO & OPS DETAILING