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GM&E Invoicing SOP
Confirming every team’s role in the billing and invoicing process to ensure accuracy and timely sending of GM&E invoices
Event Stages: POST EVENT
Filters 1: Billing & Invoicing
Filters 2: Commercial
Filters 3: SOP
OWNERs: Commercial
Tags 1: invoicing
Tags 2: billing
Tags 3: finance
Touchpoints: BILLING & INVOICING
Tag 4: credit

GM&E Credit Application SOP
Credit application is critical to a smooth and secured direct bill process, i.e. when payment is made after the event
Event Stages: POST EVENT
Filters 1: Billing & Invoicing
Filters 2: Commercial
OWNERs: Commercial
Tags 1: invoicing
Tags 2: direct bill
Tags 3: credit application
Tags 5: billing
Touchpoints: BILLING & INVOICING
Tag 4: payment

Billing & Invoicing Module in the GM&E Event Planning Guide
Different training modules to support your development, hard & soft skills, related to Planning, including invoicing
Event Stages: POST EVENT
Filters 1: Billing & Invoicing
Filters 2: Commercial
Filters 3: Guidelines, Key
OWNERs: Commercial
Tags 1: invoicing
Tags 2: billing
Tags 3: finance
Touchpoints: BILLING & INVOICING

Suggested Staffing Ratio Guidelines
Staffing Ratio suggested guidelines for staff/guest ratios for different F&D staffing positions
Event Stages: PRE-EVENT
Filters 1: BEO & OPS Detailing
Filters 2: Culinary, Front of House, Stewarding
Filters 3: Best Practice
OWNERs: Operations
Tags 1: Rota
Tags 2: F&D
Tags 3: team member
Tags 5: Labor
Tags 6: scheduling
Tags 7: SOP
Tags 8 : Calculator
Touchpoints: BEO & OPS DETAILING
Tag 4: TM

BEO Meeting Structure
Details on the standard operating procedure to ensure that events are finalized in a way which enables smooth event implementation
Event Stages: PRE-EVENT
Filters 1: BEO & OPS Detailing
Filters 2: Culinary, Front of House, Stewarding
Filters 3: SOP
OWNERs: Commercial
Tags 1: SOP
Tags 2: meeting
Tags 3: BEO
Tags 5: GM&E
Touchpoints: BEO & OPS DETAILING
Tag 4: structure

BEO Batch & Change Log Best Practice
Job aid on how to prep a BEO batch for distribution within Delphi.fdc, as well as how to run the Change Log.
Event Stages: PRE-EVENT
Filters 1: BEO & OPS Detailing
Filters 2: Commercial
OWNERs: Commercial
Touchpoints: BEO & OPS DETAILING

DDR Set Up Template
Tool for determining the required number of team members, tables and buffet lines for an event, based on number of attendees
Event Stages: PRE-EVENT
Filters 1: BEO & OPS Detailing
Filters 2: Culinary, Front of House, Stewarding
Filters 3: Best Practice
OWNERs: Operations
Tags 1: ratio
Tags 2: TM
Tags 3: staffing
Tags 5: catering
Tags 6: numbers
Tags 7: DDR
Tags 8 : Template
Touchpoints: BEO & OPS DETAILING
Tag 4: plan

Pre-event Non-Manning Checklist
Toolkit used to verify cleanliness and other event standards have been met pre-event
Event Stages: PRE-EVENT
Filters 1: BEO & OPS Detailing
Filters 2: Culinary, Front of House, Stewarding
Filters 3: SOP
OWNERs: Operations
Tags 1: tool
Tags 2: toolkit
Tags 3: pre
Tags 5: Checklist
Tags 6: labor
Tags 7: manning
Tags 8 : SOP
Touchpoints: BEO & OPS DETAILING
Tag 4: event

Operational Detailing – Culinary Ordering, Planning and setup
Guide to the creation of standard procedures for event ordering
Event Stages: PRE-EVENT
Filters 1: BEO & OPS Detailing
Filters 2: Culinary
Filters 3: SOP
OWNERs: Operations
Tags 1: order
Tags 10: planing
Tags 11: planning
Tags 2: book
Tags 3: client
Tags 5: procedure
Tags 6: SOP
Tags 7: setup
Tags 8 : chef
Tags 9 : operations
Touchpoints: BEO & OPS DETAILING
Tag 4: catering