SOP How To: Pre-Event Non-F&B Manning Checklist (Valet, Engineering Standby, HSK PA, AV)

Vertical Segments toolkit – introducing the key industry/events for our hotels

Each Vertical (Customer Market Segment) should be approached differently, use this tool kit to learn more about key verticals

Final Planning Call Check List

Supporting checklist to ensure you have All the key information to build your BEO and prepare the group’s arrival in the most efficient way

Beverage and Barista Bar Setup

Beverage & Barista Bar Setup – a guide to creating drink menus, drink serving stations,