FOH Uniform SOP Template

BDRC Standards & BPs

Mystery shopper information with Videos and Best Practice information

SOP How To: External Pre-Con Structure & Cadence (Small vs Large Events)

An SOP to introduce event planners to the entire hotel operations team, run through the entire event from A-Z utilizing BEOs, and fully understand event planner’s expectations and priorities.

TWP Presentation

Travel with Purpose presentation, explaining the evolution and goals and the ESG framework