Resource Hub
Your comprehensive library of every asset you'll ever need.
Meeting Planner Survey
Understanding the Meeting Planner Survey process and how to access & review results on the Stay Experience platform
Event Stages: POST EVENT
Filters 1: Survey
Filters 2: Commercial
Filters 3: Key, Training content
OWNERs: Commercial
Tags 1: MPS
Tags 2: Meeting planner Survey
Tags 3: satisfaction
Tags 5: Make it right
Touchpoints: SURVEY
Tag 4: Stay experience
Take 5 Presentation
Key benefits, steps and commercial approach to the Take 5 process
Event Stages: POST EVENT
Filters 1: Post-Event-Follow-Up
Filters 2: Commercial
Filters 3: Key, Training content
OWNERs: Commercial
Tags 1: TAKE 5
Tags 2: Exit interview
Tags 3: satisfaction
Touchpoints: POST EVENT FOLLOW UP & INTERNAL REVIEW
Tag 4: event follow up
ClimeCO Carbon offset initiative
Promoting the ClimeCo partnership and benefits in the most comprehensible way to our customers
Event Stages: POST EVENT
Filters 1: Post-Event-Follow-Up
Filters 2: Commercial, ESG
Filters 3: Key, Training content
OWNERs: Commercial
Tags 1: ClimeCo
Tags 2: Carbon offset
Tags 3: ESG
Tags 5: partnership
Touchpoints: POST EVENT FOLLOW UP & INTERNAL REVIEW
Tag 4: MWP
Rapid – Usage Guide
Understanding the benefits and usage of RAPID as group housing tool optimizing rooming lists input
Event Stages: PRE-EVENT
Filters 1: Planning
Filters 2: Commercial
Filters 3: Key, Training content
OWNERs: Commercial
Tags 1: planning
Tags 2: rooming list
Tags 3: RAPID
Touchpoints: PLANNING
Tag 4: input
GM&E Event Planning guide
Different training modules to support your development, hard & soft skills, related to Planning
Event Stages: PRE-EVENT
Filters 1: Planning
Filters 2: Commercial
Filters 3: Training content
OWNERs: Commercial
Tags 1: planning
Tags 2: Training
Touchpoints: PLANNING
Sertifi Intro and Quick Link Resources
1-pager overview to understand what is Sertifi contract e-signature and access training resources
Event Stages: PRE-EVENT
Filters 1: Contracting & Signing
Filters 2: Commercial
Filters 3: Key, Training content
OWNERs: Commercial
Tags 1: contract
Tags 2: contracting options
Tags 3: e-signature
Tags 5: electronic contracting
Touchpoints: CONTRACTING & SIGNING
Tag 4: electronic signature
Global Contracting Lobby Page Template including Delphi.fdc merge templates
Go-to-page for All contracting related questions & resources
Event Stages: PRE-EVENT
Filters 1: Contracting & Signing
Filters 2: Commercial
Filters 3: Key, Training content
OWNERs: Commercial
Tags 1: contract
Tags 2: global
Tags 3: legal
Touchpoints: CONTRACTING & SIGNING
Negotiation & Objection Training in 3 Modules: recorded bite size / live virtual session / hotel based role plays
Register and attend our foundational virtual training on enhancing the guests experience via upselling
Event Stages: PRE-EVENT
Filters 1: Negotiation & Upselling
Filters 2: Commercial
Filters 3: Training content
OWNERs: Commercial
Tags 1: upselling
Tags 2: training session
Tags 3: foundational
Touchpoints: NEGOTIATION & UPSELLING
Tag 4: virtual
Customer Conversation Cartoon: Handling a negotiation scenario
Short scenario of a TM handling a negotiation in a customer conversation
Event Stages: PRE-EVENT
Filters 1: Negotiation & Upselling
Filters 2: Commercial
Filters 3: Training content
OWNERs: Commercial
Tags 1: negotiation
Tags 2: handling
Tags 3: scenario
Touchpoints: NEGOTIATION & UPSELLING
Tag 4: conversation
