Take 5 SOP

GM&E Customers’ feedback is the most valuable insight to continue improving on our customer experience

Take 5 Questionnaire – Large events

Take 5 questionnaire to use for large events, with additional & more detailed questions

SOP How To: Post Event Satisfaction Check (Take 5 vs MPS)

Leverage the Take5 Satisfaction Survey to make the most out of guest feedback and improve future service

Bounce Back Benefits

Awarding complimentary perks to incentivize the customer to organize their next event with us again

Take 5 Questionnaire

Take 5 questionnaire to use for small and medium size events

GM&E Invoicing SOP

Confirming every team’s role in the billing and invoicing process to ensure accuracy and timely sending of GM&E invoices

GM&E Credit Application SOP

Credit application is critical to a smooth and secured direct bill process, i.e. when payment is made after the event

Stewarding Event Take Down

Guide for the safe and responsible disposal of waste generated during an event

Stewarding BOH Organization

Outline of the responsibilities that the BOH steward team member has during a meeting/event, in order to ensure a safe, efficient and pleasant working environment