Take 5 SOP

GM&E Customers’ feedback is the most valuable insight to continue improving on our customer experience

Meeting Planner Survey

Understanding the Meeting Planner Survey process and how to access & review results on the Stay Experience platform

SOP How To: Post Event Satisfaction Check (Take 5 vs MPS)

Leverage the Take5 Satisfaction Survey to make the most out of guest feedback and improve future service

Take 5 Presentation

Key benefits, steps and commercial approach to the Take 5 process

ClimeCO Carbon offset initiative

Promoting the ClimeCo partnership and benefits in the most comprehensible way to our customers

Event Planner Hotel How To Guide

Guidelines to support the application of Event Planner program benefits at hotel level

Billing & Invoicing Module in the GM&E Event Planning Guide

Different training modules to support your development, hard & soft skills, related to Planning, including invoicing

GM&E Invoicing SOP

Confirming every team’s role in the billing and invoicing process to ensure accuracy and timely sending of GM&E invoices

GM&E Credit Application SOP

Credit application is critical to a smooth and secured direct bill process, i.e. when payment is made after the event