Resource Hub
Your comprehensive library of every asset you'll ever need.
Uncorking Potential
A-Z guide for storing, serving and delivering exceptional wine experiences. (including OS&E recommendations)
Alembic Cocktail Zero%
Inspirational recipe book for creating non-alcoholic drinks
Event Stages: OTHER
Filters 1: All
Filters 2: Culinary, Front of House, Stewarding
Filters 3: Playbook
OWNERs: Culinary, Front of House, Stewarding
Tags 1: Recipe
Tags 2: Zero
Tags 3: Cocktail
Tags 5: proof
Tags 6: non alcoholic
Touchpoints: OTHER
Tag 4: Mocktail
Meeting Planner Survey
Understanding the Meeting Planner Survey process and how to access & review results on the Stay Experience platform
Event Stages: POST EVENT
Filters 1: Survey
Filters 2: Commercial
Filters 3: Key, Training content
OWNERs: Commercial
Tags 1: MPS
Tags 2: Meeting planner Survey
Tags 3: satisfaction
Tags 5: Make it right
Touchpoints: SURVEY
Tag 4: Stay experience
Take 5 SOP
GM&E Customers’ feedback is the most valuable insight to continue improving on our customer experience
Event Stages: POST EVENT
Filters 1: Post-Event-Follow-Up
Filters 2: Commercial
OWNERs: Commercial
Tags 1: TAKE 5
Tags 2: Exit interview
Tags 3: satisfaction
Touchpoints: POST EVENT FOLLOW UP & INTERNAL REVIEW
Tag 4: survey
ClimeCO Carbon offset initiative
Promoting the ClimeCo partnership and benefits in the most comprehensible way to our customers
Event Stages: POST EVENT
Filters 1: Post-Event-Follow-Up
Filters 2: Commercial, ESG
Filters 3: Key, Training content
OWNERs: Commercial
Tags 1: ClimeCo
Tags 2: Carbon offset
Tags 3: ESG
Tags 5: partnership
Touchpoints: POST EVENT FOLLOW UP & INTERNAL REVIEW
Tag 4: MWP
Take 5 Presentation
Key benefits, steps and commercial approach to the Take 5 process
Event Stages: POST EVENT
Filters 1: Post-Event-Follow-Up
Filters 2: Commercial
Filters 3: Key, Training content
OWNERs: Commercial
Tags 1: TAKE 5
Tags 2: Exit interview
Tags 3: satisfaction
Touchpoints: POST EVENT FOLLOW UP & INTERNAL REVIEW
Tag 4: event follow up
Event Planner Hotel How To Guide
Guidelines to support the application of Event Planner program benefits at hotel level
Event Stages: POST EVENT
Filters 1: Post-Event-Follow-Up
Filters 2: Commercial
Filters 3: Guidelines
OWNERs: Commercial
Tags 1: Hilton Honors
Tags 2: Event planner program
Tags 3: Event Bonus
Tags 5: loyalty
Touchpoints: POST EVENT FOLLOW UP & INTERNAL REVIEW
Tag 4: Event credit
SOP How To: Post Event Satisfaction Check (Take 5 vs MPS)
Leverage the Take5 Satisfaction Survey to make the most out of guest feedback and improve future service
Event Stages: POST EVENT
Filters 1: Post-Event-Follow-Up
Filters 2: Commercial
Filters 3: SOP
OWNERs: Commercial
Tags 1: TAKE 5
Tags 2: Exit interview
Tags 3: satisfaction
Tags 5: SOP
Tags 6: MPS
Tags 7: guest experience
Tags 8 : improve
Touchpoints: POST EVENT FOLLOW UP & INTERNAL REVIEW
Tag 4: survey
GM&E Invoicing SOP
Confirming every team’s role in the billing and invoicing process to ensure accuracy and timely sending of GM&E invoices
Event Stages: POST EVENT
Filters 1: Billing & Invoicing
Filters 2: Commercial
Filters 3: SOP
OWNERs: Commercial
Tags 1: invoicing
Tags 2: billing
Tags 3: finance
Touchpoints: BILLING & INVOICING
Tag 4: credit
