Uncorking Potential

A-Z guide for storing, serving and delivering exceptional wine experiences. (including OS&E recommendations)

Alembic Cocktail Zero%

Inspirational recipe book for creating non-alcoholic drinks

Take 5 SOP

GM&E Customers’ feedback is the most valuable insight to continue improving on our customer experience

Event Planner Hotel How To Guide

Guidelines to support the application of Event Planner program benefits at hotel level

SOP How To: Post Event Satisfaction Check (Take 5 vs MPS)

Leverage the Take5 Satisfaction Survey to make the most out of guest feedback and improve future service

Billing & Invoicing Module in the GM&E Event Planning Guide

Different training modules to support your development, hard & soft skills, related to Planning, including invoicing

GM&E Invoicing SOP

Confirming every team’s role in the billing and invoicing process to ensure accuracy and timely sending of GM&E invoices

GM&E Credit Application SOP

Credit application is critical to a smooth and secured direct bill process, i.e. when payment is made after the event

Stewarding Event Take Down

Guide for the safe and responsible disposal of waste generated during an event