Resource Hub
Your comprehensive library of every asset you'll ever need.
How to: Event Checklist
A step-by-step checklist covering All F&B aspects of the pre-arrival, in-event and post-event best practice.
Event Stages: OTHER
Filters 1: All
Filters 2: Culinary, Front of House, Stewarding
Filters 3: Checklist
OWNERs: Culinary, Front of House, Stewarding
Tags 1: Checklist
Tags 10: Event
Tags 11: pre-arrival
Tags 2: practice
Tags 3: BOH
Tags 5: procedure
Tags 6: setup
Tags 7: catering
Tags 8 : best
Tags 9 : SOP
Touchpoints: OTHER
Tag 4: process
GM&E Upselling Opportunities Checklist
List of potential upsell opportunities, covering All aspects of the GM&E experience
Event Stages: OTHER
Filters 1: All
Filters 2: Commercial, Culinary, Front of House
Filters 3: Checklist
OWNERs: Commercial, Culinary, Front of House
Tags 1: revenue
Tags 10: oportunities
Tags 11: checklist
Tags 2: profit
Tags 3: ancillary
Tags 5: catering
Tags 6: menu
Tags 7: sustainability
Tags 8 : SOP
Tags 9 : upselling
Touchpoints: OTHER
Tag 4: entertainment
Meeting Planner Survey
Understanding the Meeting Planner Survey process and how to access & review results on the Stay Experience platform
Event Stages: POST EVENT
Filters 1: Survey
Filters 2: Commercial
Filters 3: Key, Training content
OWNERs: Commercial
Tags 1: MPS
Tags 2: Meeting planner Survey
Tags 3: satisfaction
Tags 5: Make it right
Touchpoints: SURVEY
Tag 4: Stay experience
ClimeCO Carbon offset initiative
Promoting the ClimeCo partnership and benefits in the most comprehensible way to our customers
Event Stages: POST EVENT
Filters 1: Post-Event-Follow-Up
Filters 2: Commercial, ESG
Filters 3: Key, Training content
OWNERs: Commercial
Tags 1: ClimeCo
Tags 2: Carbon offset
Tags 3: ESG
Tags 5: partnership
Touchpoints: POST EVENT FOLLOW UP & INTERNAL REVIEW
Tag 4: MWP
Take 5 Presentation
Key benefits, steps and commercial approach to the Take 5 process
Event Stages: POST EVENT
Filters 1: Post-Event-Follow-Up
Filters 2: Commercial
Filters 3: Key, Training content
OWNERs: Commercial
Tags 1: TAKE 5
Tags 2: Exit interview
Tags 3: satisfaction
Touchpoints: POST EVENT FOLLOW UP & INTERNAL REVIEW
Tag 4: event follow up
Casuals Supervisor Checklist
Checklist for supervisors of casual staff to ensure that casual staff meet basic knowledge and standard criteria
Event Stages: DURING EVENT
Filters 1: Event Operations
Filters 2: Culinary, Front of House, Stewarding
Filters 3: Checklist
OWNERs: Operations
Tags 1: Checklist
Tags 2: Training
Tags 3: standards
Tags 5: SOP
Tags 6: Supervisor
Touchpoints: EVENT OPERATIONS
Tag 4: Casual
DDR Set Up Template
Tool for determining the required number of team members, tables and buffet lines for an event, based on number of attendees
Event Stages: PRE-EVENT
Filters 1: BEO & OPS Detailing
Filters 2: Culinary, Front of House, Stewarding
Filters 3: Best Practice
OWNERs: Operations
Tags 1: ratio
Tags 2: TM
Tags 3: staffing
Tags 5: catering
Tags 6: numbers
Tags 7: DDR
Tags 8 : Template
Touchpoints: BEO & OPS DETAILING
Tag 4: plan
Suggested Staffing Ratio Guidelines
Staffing Ratio suggested guidelines for staff/guest ratios for different F&D staffing positions
Event Stages: PRE-EVENT
Filters 1: BEO & OPS Detailing
Filters 2: Culinary, Front of House, Stewarding
Filters 3: Best Practice
OWNERs: Operations
Tags 1: Rota
Tags 2: F&D
Tags 3: team member
Tags 5: Labor
Tags 6: scheduling
Tags 7: SOP
Tags 8 : Calculator
Touchpoints: BEO & OPS DETAILING
Tag 4: TM
BEO Batch & Change Log Best Practice
Job aid on how to prep a BEO batch for distribution within Delphi.fdc, as well as how to run the Change Log.
Event Stages: PRE-EVENT
Filters 1: BEO & OPS Detailing
Filters 2: Commercial
OWNERs: Commercial
Touchpoints: BEO & OPS DETAILING
