Uncorking Potential
A-Z guide for storing, serving and delivering exceptional wine experiences. (including OS&E recommendations)
Recipe Costing Tool
Tool for calculating the cost of any specific recipe
Event Stages: OTHER
Filters 1: All
Filters 2: Culinary, Front of House
Filters 3: Analysis Tool
OWNERs: ALL, Analysis, Analysis Tool, Calculator, Cost, Culinary, Front of House, Ingredients, OTHER, Recipe
Tags 1: Recipe
Tags 2: Analysis
Tags 3: calculator
Tags 5: Ingredients
Touchpoints: OTHER
Tag 4: Cost
Menu Engineering Tool
Tool for analyzing the profitability of a full menu
Event Stages: OTHER
Filters 1: All
Filters 2: Culinary, Front of House
Filters 3: Analysis Tool
OWNERs: ALL, Analysis Tool, Calculator, Cost, Costing, Culinary, Development, Front of House, Margin, Menus, OTHER, Toolkit
Tags 1: Development
Tags 2: Menus
Tags 3: Costing
Tags 5: Toolkit
Tags 6: Calculator
Tags 7: Cost
Touchpoints: OTHER
Tag 4: Margin
Alembic Cocktail Zero%
Inspirational recipe book for creating non-alcoholic drinks
Event Stages: OTHER
Filters 1: All
Filters 2: Culinary, Front of House, Stewarding
Filters 3: Playbook
OWNERs: Culinary, Front of House, Stewarding
Tags 1: Recipe
Tags 2: Zero
Tags 3: Cocktail
Tags 5: proof
Tags 6: non alcoholic
Touchpoints: OTHER
Tag 4: Mocktail
Competitor Starter Pricing Analysis
Competitor Pricing Analysis – Excel tool
Event Stages: OTHER
Filters 1: All
Filters 2: Culinary, Front of House, Stewarding
Filters 3: Analysis Tool
OWNERs: Culinary, Front of House, Stewarding
Tags 1: Competitor
Tags 2: Price
Tags 3: Analysis
Tags 5: Tools
Tags 6: Check
Tags 7: Menu
Tags 8 : Calculator
Touchpoints: OTHER
Tag 4: Excel
Take 5 SOP
GM&E Customers’ feedback is the most valuable insight to continue improving on our customer experience
Event Stages: POST EVENT
Filters 1: Post-Event-Follow-Up
Filters 2: Commercial
OWNERs: Commercial
Tags 1: TAKE 5
Tags 2: Exit interview
Tags 3: satisfaction
Touchpoints: POST EVENT FOLLOW UP & INTERNAL REVIEW
Tag 4: survey
SOP How To: Post Event Satisfaction Check (Take 5 vs MPS)
Leverage the Take5 Satisfaction Survey to make the most out of guest feedback and improve future service
Event Stages: POST EVENT
Filters 1: Post-Event-Follow-Up
Filters 2: Commercial
Filters 3: SOP
OWNERs: Commercial
Tags 1: TAKE 5
Tags 2: Exit interview
Tags 3: satisfaction
Tags 5: SOP
Tags 6: MPS
Tags 7: guest experience
Tags 8 : improve
Touchpoints: POST EVENT FOLLOW UP & INTERNAL REVIEW
Tag 4: survey
GM&E Invoicing SOP
Confirming every team’s role in the billing and invoicing process to ensure accuracy and timely sending of GM&E invoices
Event Stages: POST EVENT
Filters 1: Billing & Invoicing
Filters 2: Commercial
Filters 3: SOP
OWNERs: Commercial
Tags 1: invoicing
Tags 2: billing
Tags 3: finance
Touchpoints: BILLING & INVOICING
Tag 4: credit
GM&E Credit Application SOP
Credit application is critical to a smooth and secured direct bill process, i.e. when payment is made after the event
Event Stages: POST EVENT
Filters 1: Billing & Invoicing
Filters 2: Commercial
OWNERs: Commercial
Tags 1: invoicing
Tags 2: direct bill
Tags 3: credit application
Tags 5: billing
Touchpoints: BILLING & INVOICING
Tag 4: payment
