Resource Hub
Your comprehensive library of every asset you'll ever need.
Recipe Costing Tool
Tool for calculating the cost of any specific recipe
Event Stages: OTHER
Filters 1: All
Filters 2: Culinary, Front of House
Filters 3: Analysis Tool
OWNERs: ALL, Analysis, Analysis Tool, Calculator, Cost, Culinary, Front of House, Ingredients, OTHER, Recipe
Tags 1: Recipe
Tags 2: Analysis
Tags 3: calculator
Tags 5: Ingredients
Touchpoints: OTHER
Tag 4: Cost
Menu Engineering Tool
Tool for analyzing the profitability of a full menu
Event Stages: OTHER
Filters 1: All
Filters 2: Culinary, Front of House
Filters 3: Analysis Tool
OWNERs: ALL, Analysis Tool, Calculator, Cost, Costing, Culinary, Development, Front of House, Margin, Menus, OTHER, Toolkit
Tags 1: Development
Tags 2: Menus
Tags 3: Costing
Tags 5: Toolkit
Tags 6: Calculator
Tags 7: Cost
Touchpoints: OTHER
Tag 4: Margin
How to: Event Checklist
A step-by-step checklist covering All F&B aspects of the pre-arrival, in-event and post-event best practice.
Event Stages: OTHER
Filters 1: All
Filters 2: Culinary, Front of House, Stewarding
Filters 3: Checklist
OWNERs: Culinary, Front of House, Stewarding
Tags 1: Checklist
Tags 10: Event
Tags 11: pre-arrival
Tags 2: practice
Tags 3: BOH
Tags 5: procedure
Tags 6: setup
Tags 7: catering
Tags 8 : best
Tags 9 : SOP
Touchpoints: OTHER
Tag 4: process
GM&E Upselling Opportunities Checklist
List of potential upsell opportunities, covering All aspects of the GM&E experience
Event Stages: OTHER
Filters 1: All
Filters 2: Commercial, Culinary, Front of House
Filters 3: Checklist
OWNERs: Commercial, Culinary, Front of House
Tags 1: revenue
Tags 10: oportunities
Tags 11: checklist
Tags 2: profit
Tags 3: ancillary
Tags 5: catering
Tags 6: menu
Tags 7: sustainability
Tags 8 : SOP
Tags 9 : upselling
Touchpoints: OTHER
Tag 4: entertainment
Competitor Starter Pricing Analysis
Competitor Pricing Analysis – Excel tool
Event Stages: OTHER
Filters 1: All
Filters 2: Culinary, Front of House, Stewarding
Filters 3: Analysis Tool
OWNERs: Culinary, Front of House, Stewarding
Tags 1: Competitor
Tags 2: Price
Tags 3: Analysis
Tags 5: Tools
Tags 6: Check
Tags 7: Menu
Tags 8 : Calculator
Touchpoints: OTHER
Tag 4: Excel
Take 5 SOP
GM&E Customers’ feedback is the most valuable insight to continue improving on our customer experience
Event Stages: POST EVENT
Filters 1: Post-Event-Follow-Up
Filters 2: Commercial
OWNERs: Commercial
Tags 1: TAKE 5
Tags 2: Exit interview
Tags 3: satisfaction
Touchpoints: POST EVENT FOLLOW UP & INTERNAL REVIEW
Tag 4: survey
SOP How To: Post Event Satisfaction Check (Take 5 vs MPS)
Leverage the Take5 Satisfaction Survey to make the most out of guest feedback and improve future service
Event Stages: POST EVENT
Filters 1: Post-Event-Follow-Up
Filters 2: Commercial
Filters 3: SOP
OWNERs: Commercial
Tags 1: TAKE 5
Tags 2: Exit interview
Tags 3: satisfaction
Tags 5: SOP
Tags 6: MPS
Tags 7: guest experience
Tags 8 : improve
Touchpoints: POST EVENT FOLLOW UP & INTERNAL REVIEW
Tag 4: survey
GM&E Credit Application SOP
Credit application is critical to a smooth and secured direct bill process, i.e. when payment is made after the event
Event Stages: POST EVENT
Filters 1: Billing & Invoicing
Filters 2: Commercial
OWNERs: Commercial
Tags 1: invoicing
Tags 2: direct bill
Tags 3: credit application
Tags 5: billing
Touchpoints: BILLING & INVOICING
Tag 4: payment
Stewarding BOH Organization
Outline of the responsibilities that the BOH steward team member has during a meeting/event, in order to ensure a safe, efficient and pleasant working environment
Event Stages: DURING EVENT
Filters 1: Event Operations
Filters 2: Stewarding
Filters 3: SOP
OWNERs: Operations
Tags 1: Safety
Tags 10: sop
Tags 11: orginisation
Tags 2: hygiene
Tags 3: tm
Tags 5: setup
Tags 6: BOH
Tags 7: back of house
Tags 8 : kitchen
Tags 9 : stewarding
Touchpoints: EVENT OPERATIONS
Tag 4: training
