GM&E Action Plan

Action plan guiding hotels in how to ensure they have a relevant and market leading GM&E offer in the hotel

DDR Menu HSM Compliance Action Plan

Action plan guiding hotels in how to ensure DDR is compliant with HSM contract

Take 5 SOP

GM&E Customers’ feedback is the most valuable insight to continue improving on our customer experience

SOP How To: Post Event Satisfaction Check (Take 5 vs MPS)

Leverage the Take5 Satisfaction Survey to make the most out of guest feedback and improve future service

GM&E Invoicing SOP

Confirming every team’s role in the billing and invoicing process to ensure accuracy and timely sending of GM&E invoices

GM&E Credit Application SOP

Credit application is critical to a smooth and secured direct bill process, i.e. when payment is made after the event

Stewarding Event Take Down

Guide for the safe and responsible disposal of waste generated during an event

Stewarding BOH Organization

Outline of the responsibilities that the BOH steward team member has during a meeting/event, in order to ensure a safe, efficient and pleasant working environment

SOP How To: Stewarding Clearance Stations

A step-by-step SOP to support the stewarding team in standardizing the set-up for proper clearance stations.