Resource Hub
Your comprehensive library of every asset you'll ever need.
GM&E Action Plan
Action plan guiding hotels in how to ensure they have a relevant and market leading GM&E offer in the hotel
Event Stages: OTHER
Filters 1: All
Filters 2: Culinary, Front of House, Stewarding
Filters 3: Action Plan
OWNERs: ALL
Tags 1: GM&E
Tags 2: Action plan
Tags 3: Compliance
Tags 5: Compset
Tags 6: pricing
Touchpoints: OTHER
Tag 4: Marketing
DDR Menu HSM Compliance Action Plan
Action plan guiding hotels in how to ensure DDR is compliant with HSM contract
Event Stages: OTHER
Filters 1: All
Filters 2: All
Filters 3: Action Plan
OWNERs: Culinary, Front of House, Stewarding
Tags 1: DDR
Tags 2: Action plan
Tags 3: Compliance
Tags 5: menu
Touchpoints: OTHER
Tag 4: HSM
Take 5 Questionnaire – Large events
Take 5 questionnaire to use for large events, with additional & more detailed questions
Event Stages: POST EVENT
Filters 1: Post-Event-Follow-Up
Filters 2: Commercial
Filters 3: Form/Template
OWNERs: Commercial
Tags 1: TAKE 5
Tags 2: Exit interview
Tags 3: satisfaction
Touchpoints: POST EVENT FOLLOW UP & INTERNAL REVIEW
Tag 4: questionnaire
Bounce Back Benefits
Awarding complimentary perks to incentivize the customer to organize their next event with us again
Event Stages: POST EVENT
Filters 1: Post-Event-Follow-Up
Filters 2: Commercial
Filters 3: Form/Template
OWNERs: Commercial
Tags 1: TAKE 5
Tags 2: bounce back
Tags 3: offer
Tags 5: complimentary perks
Touchpoints: POST EVENT FOLLOW UP & INTERNAL REVIEW
Tag 4: benefits
Take 5 Questionnaire
Take 5 questionnaire to use for small and medium size events
Event Stages: POST EVENT
Filters 1: Post-Event-Follow-Up
Filters 2: Commercial
Filters 3: Form/Template, Key
OWNERs: Commercial
Tags 1: TAKE 5
Tags 2: Exit interview
Tags 3: satisfaction
Touchpoints: POST EVENT FOLLOW UP & INTERNAL REVIEW
Tag 4: questionnaire
Event Planner Hotel How To Guide
Guidelines to support the application of Event Planner program benefits at hotel level
Event Stages: POST EVENT
Filters 1: Post-Event-Follow-Up
Filters 2: Commercial
Filters 3: Guidelines
OWNERs: Commercial
Tags 1: Hilton Honors
Tags 2: Event planner program
Tags 3: Event Bonus
Tags 5: loyalty
Touchpoints: POST EVENT FOLLOW UP & INTERNAL REVIEW
Tag 4: Event credit
Billing & Invoicing Module in the GM&E Event Planning Guide
Different training modules to support your development, hard & soft skills, related to Planning, including invoicing
Event Stages: POST EVENT
Filters 1: Billing & Invoicing
Filters 2: Commercial
Filters 3: Guidelines, Key
OWNERs: Commercial
Tags 1: invoicing
Tags 2: billing
Tags 3: finance
Touchpoints: BILLING & INVOICING
Holding a Pre-con Meeting Module in the GM&E Event Planning Guide
Different training modules to support your development, hard & soft skills, related to Planning, including Pre Convention meetings
Event Stages: DURING EVENT
Filters 1: Prev-convention Meeting
Filters 2: Commercial
Filters 3: Guidelines
OWNERs: Commercial
Tags 1: Pre-Convention
Tags 2: Pre-Con meeting
Touchpoints: Prev-convention Meeting
BEO Batch & Change Log Best Practice
Job aid on how to prep a BEO batch for distribution within Delphi.fdc, as well as how to run the Change Log.
Event Stages: PRE-EVENT
Filters 1: BEO & OPS Detailing
Filters 2: Commercial
OWNERs: Commercial
Touchpoints: BEO & OPS DETAILING
