Resource Hub
Your comprehensive library of every asset you'll ever need.
GM&E Action Plan
Action plan guiding hotels in how to ensure they have a relevant and market leading GM&E offer in the hotel
Event Stages: OTHER
Filters 1: All
Filters 2: Culinary, Front of House, Stewarding
Filters 3: Action Plan
OWNERs: ALL
Tags 1: GM&E
Tags 2: Action plan
Tags 3: Compliance
Tags 5: Compset
Tags 6: pricing
Touchpoints: OTHER
Tag 4: Marketing
DDR Menu HSM Compliance Action Plan
Action plan guiding hotels in how to ensure DDR is compliant with HSM contract
Event Stages: OTHER
Filters 1: All
Filters 2: All
Filters 3: Action Plan
OWNERs: Culinary, Front of House, Stewarding
Tags 1: DDR
Tags 2: Action plan
Tags 3: Compliance
Tags 5: menu
Touchpoints: OTHER
Tag 4: HSM
Take 5 SOP
GM&E Customers’ feedback is the most valuable insight to continue improving on our customer experience
Event Stages: POST EVENT
Filters 1: Post-Event-Follow-Up
Filters 2: Commercial
OWNERs: Commercial
Tags 1: TAKE 5
Tags 2: Exit interview
Tags 3: satisfaction
Touchpoints: POST EVENT FOLLOW UP & INTERNAL REVIEW
Tag 4: survey
SOP How To: Post Event Satisfaction Check (Take 5 vs MPS)
Leverage the Take5 Satisfaction Survey to make the most out of guest feedback and improve future service
Event Stages: POST EVENT
Filters 1: Post-Event-Follow-Up
Filters 2: Commercial
Filters 3: SOP
OWNERs: Commercial
Tags 1: TAKE 5
Tags 2: Exit interview
Tags 3: satisfaction
Tags 5: SOP
Tags 6: MPS
Tags 7: guest experience
Tags 8 : improve
Touchpoints: POST EVENT FOLLOW UP & INTERNAL REVIEW
Tag 4: survey
Event Planner Hotel How To Guide
Guidelines to support the application of Event Planner program benefits at hotel level
Event Stages: POST EVENT
Filters 1: Post-Event-Follow-Up
Filters 2: Commercial
Filters 3: Guidelines
OWNERs: Commercial
Tags 1: Hilton Honors
Tags 2: Event planner program
Tags 3: Event Bonus
Tags 5: loyalty
Touchpoints: POST EVENT FOLLOW UP & INTERNAL REVIEW
Tag 4: Event credit
Billing & Invoicing Module in the GM&E Event Planning Guide
Different training modules to support your development, hard & soft skills, related to Planning, including invoicing
Event Stages: POST EVENT
Filters 1: Billing & Invoicing
Filters 2: Commercial
Filters 3: Guidelines, Key
OWNERs: Commercial
Tags 1: invoicing
Tags 2: billing
Tags 3: finance
Touchpoints: BILLING & INVOICING
Stewarding BOH Organization
Outline of the responsibilities that the BOH steward team member has during a meeting/event, in order to ensure a safe, efficient and pleasant working environment
Event Stages: DURING EVENT
Filters 1: Event Operations
Filters 2: Stewarding
Filters 3: SOP
OWNERs: Operations
Tags 1: Safety
Tags 10: sop
Tags 11: orginisation
Tags 2: hygiene
Tags 3: tm
Tags 5: setup
Tags 6: BOH
Tags 7: back of house
Tags 8 : kitchen
Tags 9 : stewarding
Touchpoints: EVENT OPERATIONS
Tag 4: training
