Resource Hub
Your comprehensive library of every asset you'll ever need.
GM&E Action Plan
Action plan guiding hotels in how to ensure they have a relevant and market leading GM&E offer in the hotel
Event Stages: OTHER
Filters 1: All
Filters 2: Culinary, Front of House, Stewarding
Filters 3: Action Plan
OWNERs: ALL
Tags 1: GM&E
Tags 2: Action plan
Tags 3: Compliance
Tags 5: Compset
Tags 6: pricing
Touchpoints: OTHER
Tag 4: Marketing
Meeting Planner Survey
Understanding the Meeting Planner Survey process and how to access & review results on the Stay Experience platform
Event Stages: POST EVENT
Filters 1: Survey
Filters 2: Commercial
Filters 3: Key, Training content
OWNERs: Commercial
Tags 1: MPS
Tags 2: Meeting planner Survey
Tags 3: satisfaction
Tags 5: Make it right
Touchpoints: SURVEY
Tag 4: Stay experience
Take 5 SOP
GM&E Customers’ feedback is the most valuable insight to continue improving on our customer experience
Event Stages: POST EVENT
Filters 1: Post-Event-Follow-Up
Filters 2: Commercial
OWNERs: Commercial
Tags 1: TAKE 5
Tags 2: Exit interview
Tags 3: satisfaction
Touchpoints: POST EVENT FOLLOW UP & INTERNAL REVIEW
Tag 4: survey
DDR Menu HSM Compliance Action Plan
Action plan guiding hotels in how to ensure DDR is compliant with HSM contract
Event Stages: OTHER
Filters 1: All
Filters 2: All
Filters 3: Action Plan
OWNERs: Culinary, Front of House, Stewarding
Tags 1: DDR
Tags 2: Action plan
Tags 3: Compliance
Tags 5: menu
Touchpoints: OTHER
Tag 4: HSM
SOP How To: Post Event Satisfaction Check (Take 5 vs MPS)
Leverage the Take5 Satisfaction Survey to make the most out of guest feedback and improve future service
Event Stages: POST EVENT
Filters 1: Post-Event-Follow-Up
Filters 2: Commercial
Filters 3: SOP
OWNERs: Commercial
Tags 1: TAKE 5
Tags 2: Exit interview
Tags 3: satisfaction
Tags 5: SOP
Tags 6: MPS
Tags 7: guest experience
Tags 8 : improve
Touchpoints: POST EVENT FOLLOW UP & INTERNAL REVIEW
Tag 4: survey
ClimeCO Carbon offset initiative
Promoting the ClimeCo partnership and benefits in the most comprehensible way to our customers
Event Stages: POST EVENT
Filters 1: Post-Event-Follow-Up
Filters 2: Commercial, ESG
Filters 3: Key, Training content
OWNERs: Commercial
Tags 1: ClimeCo
Tags 2: Carbon offset
Tags 3: ESG
Tags 5: partnership
Touchpoints: POST EVENT FOLLOW UP & INTERNAL REVIEW
Tag 4: MWP
Event Planner program playbook
Detailed playbook to optimize the understanding & promotion of the Honors Event planner Program benefits
Event Stages: POST EVENT
Filters 1: Post-Event-Follow-Up
Filters 2: Commercial
OWNERs: Commercial
Tags 1: Hilton Honors
Tags 2: Event planner program
Tags 3: Event Bonus
Tags 5: loyalty
Touchpoints: POST EVENT FOLLOW UP & INTERNAL REVIEW
Tag 4: Event credit
Event Planner Hotel How To Guide
Guidelines to support the application of Event Planner program benefits at hotel level
Event Stages: POST EVENT
Filters 1: Post-Event-Follow-Up
Filters 2: Commercial
Filters 3: Guidelines
OWNERs: Commercial
Tags 1: Hilton Honors
Tags 2: Event planner program
Tags 3: Event Bonus
Tags 5: loyalty
Touchpoints: POST EVENT FOLLOW UP & INTERNAL REVIEW
Tag 4: Event credit
Take 5 Presentation
Key benefits, steps and commercial approach to the Take 5 process
Event Stages: POST EVENT
Filters 1: Post-Event-Follow-Up
Filters 2: Commercial
Filters 3: Key, Training content
OWNERs: Commercial
Tags 1: TAKE 5
Tags 2: Exit interview
Tags 3: satisfaction
Touchpoints: POST EVENT FOLLOW UP & INTERNAL REVIEW
Tag 4: event follow up
