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Customer Conversation Cartoon: Handling a negotiation scenario

Short scenario of a TM handling a negotiation in a customer conversation

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Standard Meeting Enquiry Form

Standard Meeting Enquiry Form

Useful one page document to support you in handle a Meeting enquiry.

Upselling Guidelines

Upselling Guidelines

Tips & recommendations on how to approach upselling in the most efficient way

Making Moments (HGI RAK)

Making Moments (HGI RAK)

Making Moments best practices with food proposition from HGI RAK

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