Mystery shopper information with Videos and Best Practice information
Site Perfect : 3 playbooks + check lists / preference forms / information forms
Hotel Visit gives an understanding of what makes the Perfect venue and the importance of the Site Inspection and finding out the venues Unique Selling Points (USPs).
SOP How To: Pre-Event Non-F&B Manning Checklist (Valet, Engineering Standby, HSK PA, AV)
A pre-conference non-F&B checklist
Global Group Direct FAQ
This document is answering on All Frequently Asked Question on Group Direct
Groups, Meetings and Events
Quality
Efficiency
Delivery
