Centre of Excellence Calendar
OWNER: Commercial
Different training modules to support your development, hard & soft skills, related to Planning, including Pre Convention meetings
Guide to managing the pre-conference process for a large-scale event
An SOP to introduce event planners to the entire hotel operations team, run through the entire event from A-Z utilizing BEOs, and fully understand event planner’s expectations and priorities.
Guide to managing the pre-conference process for a large-scale event
Job aid on how to prep a BEO batch for distribution within Delphi.fdc, as well as how to run the Change Log.
Details on the standard operating procedure to ensure that events are finalized in a way which enables smooth event implementation
Standard guide to creating a personalized event planner welcome to increase client satisfaction
Rooming list template supporting the use of RAPID
To ensure that All confirmed bookings are responsibly and error-free handed over from GM&E Sales to Planning once contract is signed
