Bounce Back Benefits

Awarding complimentary perks to incentivize the customer to organize their next event with us again

ClimeCO Carbon offset initiative

Promoting the ClimeCo partnership and benefits in the most comprehensible way to our customers

Event Planner Hotel How To Guide

Guidelines to support the application of Event Planner program benefits at hotel level

Event Planner program playbook

Detailed playbook to optimize the understanding & promotion of the Honors Event planner Program benefits

SOP How To: Post Event Satisfaction Check (Take 5 vs MPS)

Leverage the Take5 Satisfaction Survey to make the most out of guest feedback and improve future service

Take 5 Presentation

Key benefits, steps and commercial approach to the Take 5 process

Take 5 Questionnaire

Take 5 questionnaire to use for small and medium size events

Billing & Invoicing Module in the GM&E Event Planning Guide

Different training modules to support your development, hard & soft skills, related to Planning, including invoicing

GM&E Credit Application SOP

Credit application is critical to a smooth and secured direct bill process, i.e. when payment is made after the event

GM&E Invoicing SOP

Confirming every team’s role in the billing and invoicing process to ensure accuracy and timely sending of GM&E invoices

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Rise to the Occasion

Groups, Meetings and Events

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Quality

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Efficiency

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Delivery