Customer Conversation Cartoon: upselling scenario 2

Short scenario of an upsell conversation at the enquiry handling stage

Customer Conversation Cartoon: upselling scenario 1

Short scenario of an upsell conversation at the event Planning stage

Customer Conversation Cartoon: Handling an objection scenario

Short scenario of a TM handling an objection in a customer conversation

Site Perfect : 3 playbooks + check lists / preference forms / information forms

Hotel Visit gives an understanding of what makes the Perfect venue and the importance of the Site Inspection and finding out the venues Unique Selling Points (USPs).

Site Inspection Training in 3 Modules : recorded bite size / live virtual session / hotel based role plays

Hotel Visit Training modules – to support new team members but also refresh knowledge for experienced specialist

TWP Presentation

Travel with Purpose presentation, explaining the evolution and goals and the ESG framework

Meetings Simplified Resources

In this resource you will find All Meeting simplified resources. Training material (onboarding and Pre-launch Activities), information on Hilton Meeting Packages and marketing material.

Meeting Impact Calculator

Short video that explains the Meeting Impact calculator and the benefits

EMEA Demand Calendar

This tool uses data to apply an automated and dynamic approach to pricing, helping you to “quote to Win”.

World Travellers Videos and Guides – to better understand and sell to customers from different parts of the world

Toolkits on different World Travellers and programs offered that can support your property

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Rise to the Occasion

Groups, Meetings and Events

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Quality

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Efficiency

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Delivery