Make It Pretty Guide – to support with the creation of proposals on the different assets & channels

This tips and tricks manual is here to support you in making every proposal (in All channels and different assets) a winning offer.

Hilton Honours Event Planner Program

A Hilton Honors event planner program flyer.

Groups Direct Playbook

In this playbook you will get exposed to Group Direct with All benefits, process, reporting and more.

Role Play Kit

Use the Foundational Training Role-play manual to train and develop your enquiry handling skills

Festive Toolkit

A best practice document containing resources, tips and tricks to delight guests and maximise F&D revenue during the festive period across EMEA

Vertical Segments toolkit – introducing the key industry/events for our hotels

Each Vertical (Customer Market Segment) should be approached differently, use this tool kit to learn more about key verticals

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Rise to the Occasion

Groups, Meetings and Events

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Quality

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Efficiency

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Delivery