GM&E Customers’ feedback is the most valuable insight to continue improving on our customer experience

GM&E Customers’ feedback is the most valuable insight to continue improving on our customer experience
Leverage the Take5 Satisfaction Survey to make the most out of guest feedback and improve future service
Confirming every team’s role in the billing and invoicing process to ensure accuracy and timely sending of GM&E invoices
Credit application is critical to a smooth and secured direct bill process, i.e. when payment is made after the event
Guide for the safe and responsible disposal of waste generated during an event
Outline of the responsibilities that the BOH steward team member has during a meeting/event, in order to ensure a safe, efficient and pleasant working environment
A step-by-step SOP to support the stewarding team in standardizing the set-up for proper clearance stations.
An SOP that outlines the responsibilities of the steward in managing the cleanliness, organization and overall functionality of the back of house areas.
Steps to ensure that casual workers are aligned with hotel procedures and standards
Guide for creating protocol to maintain the hygiene and cleanliness of buffet areas
Groups, Meetings and Events
Quality
Efficiency
Delivery