GM&E Customers’ feedback is the most valuable insight to continue improving on our customer experience
Filter 3: SOP
Leverage the Take5 Satisfaction Survey to make the most out of guest feedback and improve future service
Confirming every team’s role in the billing and invoicing process to ensure accuracy and timely sending of GM&E invoices
Credit application is critical to a smooth and secured direct bill process, i.e. when payment is made after the event
Guide for the safe and responsible disposal of waste generated during an event
Outline of the responsibilities that the BOH steward team member has during a meeting/event, in order to ensure a safe, efficient and pleasant working environment
Steps to ensure that casual workers are aligned with hotel procedures and standards
List of expectations for casual staff
Tool for creating guidelines for FOH event team members, covering eye-contact and interaction with guests.
Culinary Operations (timings, event readiness) – a guide to creating a standard procedure for culinary operations timings
