BEO Batch & Change Log Best Practice

Job aid on how to prep a BEO batch for distribution within Delphi.fdc, as well as how to run the Change Log. 

SOP How To: Pre-Event Non-F&B Manning Checklist (Valet, Engineering Standby, HSK PA, AV)

A pre-conference non-F&B checklist

SOP How To: Operational Detailing – F&D and Culinary (Planning, ordering, set-up, etc…)

An SOP to help establish guidelines for the efficient and organized process of event ordering to ensure accurate, timely, and satisfactory fulfillment of client requirements.

SOP How To: DDR Volume Calculator Tool (arrival, mid morning/afternoon coffee breaks, lunch, etc..)

DDR volume calculators for coffee breaks and buffets

SOP How To: Manning Service Ratio

A staffing ratio suggestion sheet.

SOP Handover Contracting to Planning

To ensure that All confirmed bookings are responsibly and error-free handed over from GM&E Sales to Planning once contract is signed

Rapid – Usage Guide

Understanding the benefits and usage of RAPID as group housing tool optimizing rooming lists input

Final Planning Call Check List

Supporting checklist to ensure you have All the key information to build your BEO and prepare the group’s arrival in the most efficient way

GM&E Sales to GM&E Planning Handover Check List

Supporting checklist to ensure you have All the key information to start Planning the event

Sertifi Intro and Quick Link Resources

1-pager overview to understand what is Sertifi contract e-signature and access training resources

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Rise to the Occasion

Groups, Meetings and Events

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Quality

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Efficiency

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Delivery