SOP How To: Culinary Live Station Set Up SOP (Power locations, Visibility under counter, Carpet protection, Sanitization and rubbish bins)

Creating an ideal live station area, leading to increased guest satisfaction and differentiation in market.

Culinary Uniform for Event Showcasing

Guide to creating and maintaining uniform standards for front of house TMs during events

Beverage and Barista Bar Setup

Beverage & Barista Bar Setup – a guide to creating drink menus, drink serving stations,

Internal Pre-con Structure and Cadence for Large Events

Guide to managing the pre-conference process for a large-scale event

SOP How To: External Pre-Con Structure & Cadence (Small vs Large Events)

An SOP to introduce event planners to the entire hotel operations team, run through the entire event from A-Z utilizing BEOs, and fully understand event planner’s expectations and priorities.

External Pre-con Structure and Cadence for Large Events

Guide to managing the pre-conference process for a large-scale event

Welcome to the Planner on Site, Planner Identification strategies and top-tips

Standard guide to creating a personalized event planner welcome to increase client satisfaction

BEO Meeting Structure

Details on the standard operating procedure to ensure that events are finalized in a way which enables smooth event implementation

DDR Set Up Template

Tool for determining the required number of team members, tables and buffet lines for an event, based on number of attendees

Pre-event Non-Manning Checklist

Toolkit used to verify cleanliness and other event standards have been met pre-event

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Rise to the Occasion

Groups, Meetings and Events

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Quality

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Efficiency

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Delivery