Negotiation & Objection Top Tips

1 pager supporting document with top tips on handling common negotiation points

Customer Conversation Cartoon: upselling scenario 2

Short scenario of an upsell conversation at the enquiry handling stage

Customer Conversation Cartoon: upselling scenario 1

Short scenario of an upsell conversation at the event Planning stage

Customer Conversation Cartoon: Handling an objection scenario

Short scenario of a TM handling an objection in a customer conversation

Customer Conversation Cartoon: Handling a negotiation scenario

Short scenario of a TM handling a negotiation in a customer conversation

Conversion Check-list

Key daily, weekly and monthly tasks to ensure an effective approach to conversion

Menu Tasting SOP

Easy one pager supporting to plan and host the ideal menu tasting

Word Proposal Templates (merging with Delphi.fdc)

This Delphi merge template (Luxury Version) is the ideal for your proposals

Event Profit Calculator

Simple tool to support you to identify the profit margins of an event, dinner, etc.

Site Inspection Training in 3 Modules : recorded bite size / live virtual session / hotel based role plays

Hotel Visit Training modules – to support new team members but also refresh knowledge for experienced specialist

Logo

Rise to the Occasion

Groups, Meetings and Events

Logo

Quality

Logo

Efficiency

Logo

Delivery