GM&E Credit Application SOP

Credit application is critical to a smooth and secured direct bill process, i.e. when payment is made after the event

Billing & Invoicing Module in the GM&E Event Planning Guide

Different training modules to support your development, hard & soft skills, related to Planning, including invoicing

Holding a Pre-con Meeting Module in the GM&E Event Planning Guide

Different training modules to support your development, hard & soft skills, related to Planning, including Pre Convention meetings

BEO Batch & Change Log Best Practice

Job aid on how to prep a BEO batch for distribution within Delphi.fdc, as well as how to run the Change Log. 

VIP Amenities Editable Template

Editable template that you can personalise with the different VIP amenities options in your properties

SOP Handover Contracting to Planning

To ensure that All confirmed bookings are responsibly and error-free handed over from GM&E Sales to Planning once contract is signed

Rapid Template

Rooming list template supporting the use of RAPID

Rapid – Usage Guide

Understanding the benefits and usage of RAPID as group housing tool optimizing rooming lists input

Group Turnover Checklist

A group turnover checklist that is typically filled and uploaded to Delphi.

GRIP User Guide

Group housing tool to compare a planner’s final registration list to your reservation system for identification of out-of-block reservations

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Rise to the Occasion

Groups, Meetings and Events

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Quality

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Efficiency

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Delivery