GM&E Credit Application SOP

Credit application is critical to a smooth and secured direct bill process, i.e. when payment is made after the event

Billing & Invoicing Module in the GM&E Event Planning Guide

Different training modules to support your development, hard & soft skills, related to Planning, including invoicing

Holding a Pre-con Meeting Module in the GM&E Event Planning Guide

Different training modules to support your development, hard & soft skills, related to Planning, including Pre Convention meetings

BEO Batch & Change Log Best Practice

Job aid on how to prep a BEO batch for distribution within Delphi.fdc, as well as how to run the Change Log. 

VIP Amenities Editable Template

Editable template that you can personalise with the different VIP amenities options in your properties

SOP Handover Contracting to Planning

To ensure that All confirmed bookings are responsibly and error-free handed over from GM&E Sales to Planning once contract is signed

Rapid Template

Rooming list template supporting the use of RAPID

Event Planner Intro Email Template

An Intro letter template that can be edited with relevant event details, to be used in communciation to the customer.

Event Planner Introduction Detailed Letter/Email Template

Sharing key information and deadline with your customer when taking over the Planning phase of their event

Event Planner Introduction Email Template

Introducing yourself to the customer when taking over the Planning phase of their event

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Rise to the Occasion

Groups, Meetings and Events

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Quality

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Efficiency

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Delivery