Negotiation & Objection Training in 3 Modules: recorded bite size / live virtual session / hotel based role plays

Register and attend our foundational virtual training on enhancing the guests experience via upselling

Option Management Job aid

Key principles of effective strategic option management

SWOT Template

Editable SWOT template to support your competition knowledge & analysis

Soft Dollars Guidelines

Tips & recommendations on how to use Soft Dollars (Concessions/tradeables) in the most efficient way

Soft Dollars Template

Editable Template to list All your Soft Dollars options with the required information & details

SOP Conversion Clinic

Guide for GM&E & Proactive Sales to effectively conduct a weekly conversion (provisional / prospect) meeting

Upselling Guidelines

Tips & recommendations on how to approach upselling in the most efficient way

Upselling Template

Editable Template to list All your upselling options with the required information & details

Conversion Check-list

Key daily, weekly and monthly tasks to ensure an effective approach to conversion

Customer Conversation Cartoon: Handling a negotiation scenario

Short scenario of a TM handling a negotiation in a customer conversation

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Rise to the Occasion

Groups, Meetings and Events

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Quality

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Efficiency

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Delivery