Upselling Guidelines

Tips & recommendations on how to approach upselling in the most efficient way

Upselling Template

Editable Template to list All your upselling options with the required information & details

SOP Conversion Clinic

Guide for GM&E & Proactive Sales to effectively conduct a weekly conversion (provisional / prospect) meeting

Soft Dollars Guidelines

Tips & recommendations on how to use Soft Dollars (Concessions/tradeables) in the most efficient way

Soft Dollars Template

Editable Template to list All your Soft Dollars options with the required information & details

SWOT Template

Editable SWOT template to support your competition knowledge & analysis

Negotiation & Objection Training in 3 Modules: recorded bite size / live virtual session / hotel based role plays

Register and attend our foundational virtual training on enhancing the guests experience via upselling

Option Management Job aid

Key principles of effective strategic option management

Negotiation & Objection Top Tips

1 pager supporting document with top tips on handling common negotiation points

Customer Conversation Cartoon: upselling scenario 2

Short scenario of an upsell conversation at the enquiry handling stage

Logo

Rise to the Occasion

Groups, Meetings and Events

Logo

Quality

Logo

Efficiency

Logo

Delivery