Social Events Material (as part of Making moments section)

Here you will find All the Social Event Material as a Social Selling Video, Festive Toolkit and more

Role Play Kit

Use the Foundational Training Role-play manual to train and develop your enquiry handling skills

Pitch Perfect Videos – supporting knowledge on key vertical segments

Expand your knowledge on the Perfect Pitch, Including BPs and Examples

Meet with Purpose Conversation Starters

Meeting With Purpose tool kit to support and guide on “How to talk about ESG”

Festive Toolkit

A best practice document containing resources, tips and tricks to delight guests and maximise F&D revenue during the festive period across EMEA

Festive Holiday 1 Pager Template

Example menu template to share with the customers during the offer process

Enquiry Handling Training Registrations

Calendar to Register for Centre of Excellence Training – Foundational Sessions – Enquiry Handling, Negotiations and Hotel Visits

Enquiry Handling Short Video / Scenario

Short Video to show you the perfect enquiry handling journey

BDRC Standards & BPs

Mystery shopper information with Videos and Best Practice information

Vertical Segments toolkit – introducing the key industry/events for our hotels

Each Vertical (Customer Market Segment) should be approached differently, use this tool kit to learn more about key verticals

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Rise to the Occasion

Groups, Meetings and Events

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Quality

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Efficiency

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Delivery