SWOT Template

Editable SWOT template to support your competition knowledge & analysis

Option Management Job aid

Key principles of effective strategic option management

Negotiation & Objection Training in 3 Modules: recorded bite size / live virtual session / hotel based role plays

Register and attend our foundational virtual training on enhancing the guests experience via upselling

Negotiation & Objection Top Tips

1 pager supporting document with top tips on handling common negotiation points

Customer Conversation Cartoon: upselling scenario 2

Short scenario of an upsell conversation at the enquiry handling stage

Customer Conversation Cartoon: upselling scenario 1

Short scenario of an upsell conversation at the event Planning stage

Customer Conversation Cartoon: Handling an objection scenario

Short scenario of a TM handling an objection in a customer conversation

Customer Conversation Cartoon: Handling a negotiation scenario

Short scenario of a TM handling a negotiation in a customer conversation

Conversion Check-list

Key daily, weekly and monthly tasks to ensure an effective approach to conversion

Menu Tasting SOP

Easy one pager supporting to plan and host the ideal menu tasting

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Rise to the Occasion

Groups, Meetings and Events

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Quality

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Efficiency

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Delivery