Welcome to the Planner on Site, Planner Identification strategies and top-tips

Customer Conversation Cartoon: upselling scenario 1

Short scenario of an upsell conversation at the event Planning stage

Final Planning Call Check List

Supporting checklist to ensure you have All the key information to build your BEO and prepare the group’s arrival in the most efficient way

SOP How To: Post Event Satisfaction Check (Take 5 vs MPS)

Leverage the Take5 Satisfaction Survey to make the most out of guest feedback and improve future service