Social Events Material (as part of Making moments section)

SOP How To: Stewarding Clearance Stations

A step-by-step SOP to support the stewarding team in standardizing the set-up for proper clearance stations.

Uncorking Potential

A-Z guide for storing, serving and delivering exceptional wine experiences. (including OS&E recommendations)

Upselling Guidelines

Tips & recommendations on how to approach upselling in the most efficient way