A staffing ratio suggestion sheet.
SOP How To: Stewarding Clearance Stations
A step-by-step SOP to support the stewarding team in standardizing the set-up for proper clearance stations.
Customer Conversation Cartoon: upselling scenario 1
Short scenario of an upsell conversation at the event Planning stage
BDRC Standards & BPs
Mystery shopper information with Videos and Best Practice information
Groups, Meetings and Events
Quality
Efficiency
Delivery
